Sr. Site Reliability Engineer designing and automating robust technical infrastructure at Broadridge. Collaborating across teams for successful deployment and operational support of services.
About the role
- Senior Site Reliability Engineer responsible for reliability, automation, and optimizing complex architecture for a logistics platform. Collaborating with engineering, infrastructure, and database teams in Brazil.
Responsibilities
- Define, implement and monitor Service Level Objectives (SLOs), Service Level Indicators (SLIs) and error budgets for core services.
- Build and maintain observability stacks using New Relic (or other tools) to ensure full visibility into system health.
- Automate operational tasks through Infrastructure as Code (IaC) and CI/CD pipelines.
- Collaborate with Infrastructure and DBA teams to optimize performance and improve fault tolerance.
- Develop incident response processes, runbooks and postmortems to enhance system reliability.
- Manage and tune Kafka-based systems, ensuring high throughput and low latency.
- Participate in capacity planning, load testing and scalability strategies for high-demand scenarios.
- Continuously improve deployment pipelines, monitoring and recovery procedures.
- Provide technical mentorship and guide engineering teams on reliability best practices.
Requirements
- Bachelor’s degree in Computer Science, Engineering or equivalent experience.
- 5–8 years of proven experience in Site Reliability or DevOps roles.
- Strong knowledge of AWS (EC2, ECS, S3, RDS, CloudWatch, Lambda, VPC).
- Strong proficiency with observability tools (New Relic, Grafana, Prometheus, Elasticsearch, Kibana).
- Experience maintaining event-driven systems with Kafka.
- Familiarity with Terraform, Docker and/or Kubernetes for automation and deployment.
- Experience building and maintaining CI/CD pipelines.
- Solid understanding of distributed systems, networking and performance optimization.
- Availability to work on-site in São Paulo 3x per week.
- Availability to participate in an on-call rotation, covering night shifts and high-demand periods.
- Flexibility to work paid overtime in the event of technical incidents.
Benefits
- Paid day off on your birthday.
- 5 days of Paid Time Off per year, in addition to the regular vacation period.
- Multicultural environment with learning opportunities alongside teams from multiple countries in the region.
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