Hybrid Senior ServiceNow Architect

at OCT Consulting LLC

• Job title: Senior ServiceNow Architect
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, JavaScript, ServiceNow, SOAP
• Location requirements: Hybrid, Tysons, United States

About the role

• Senior Architect leading ServiceNow solutions for federal clients in a hybrid work environment. Shape the ServiceNow practice through technical authority and strategic partnerships.

Responsibilities

• Serve as the technical authority for ServiceNow solutions focusing on federal business workflows.
• Design, develop, and oversee custom applications and workflows spanning multiple modules.
• Participate in strategic and technical discussions with clients and partners.
• Define and enforce platform governance, standards, and best practices for customization, integration, and data security.
• Ensure that custom solutions remain upgradeable and sustainable.
• Collaborate with functional SMEs, business analysts, and developers to translate complex business rules into platform designs.
• Integrate ServiceNow with external client systems.
• Mentor developers and administrators to strengthen the OCT’s custom development capabilities.
• Oversee OCT’s ServiceNow implementations.

Requirements

• Must be a U.S. Citizen
• Bachelor’s degree in computer science, Information Systems, Engineering, or related field (or equivalent experience).
• 5-7 years of ServiceNow platform experience with at least one full lifecycle implementation.
• ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD).
• Certified Implementation Specialist (CIS) in one or more domains.
• Exposure to AI/ML features within ServiceNow (predictive intelligence, virtual agents, etc.).
• Experience leveraging Integration Hub and Flow Designer for automation.
• Strong hands-on knowledge of ServiceNow configuration, workflows, scripting (JavaScript/Glide), and integrations.
• Demonstrated ability to gather business requirements and translate them into technical solutions.
• Solid understanding of ITIL processes and how they map to ServiceNow.
• Experience designing enterprise-scale ServiceNow solutions, including integrations with external systems.
• Strong knowledge of data models, security (roles, ACLs), and platform performance optimization.
• Exposure to Agile/DevOps practices (e.g., ServiceNow CICD, update sets, automated testing).
• Ability to establish platform governance frameworks, including design standards, technical debt management, and scalability practices.
• Deep integration experience (REST, SOAP, SSO, LDAP, API gateways, cloud platforms).
• Knowledge of FedRAMP, FISMA, NIST, or other federal compliance frameworks.
• Active Public Trust or Security Clearance eligibility.

Benefits

• Medical, Dental, and Vision insurance
• Retirement savings 401K plan provided by an industry leading provider with 3% employer contributions of the employee’s gross salary
• Paid Time Off and Standard Government Holidays
• Life Insurance, Short- and Long-Term disability benefits
• Training Benefits