Hybrid Senior Scrum Master

at American Family Insurance

• Job title: Senior Scrum Master
• Job type: Full Time
• Experience level: Senior
• Salary: $97,000 - $164,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Madison, United States

About the role

• Senior Scrum Master facilitating agile events and improving delivery processes for product teams at American Family Insurance. Supporting teams in adoption of agile principles and enhancing collaboration.

Responsibilities

• Facilitates agile events for assigned product and services delivery teams.
• Provides and develops meaningful metrics to drive continuous improvement and to support forecasting and planning.
• Ensures teams follow best practices for frameworks and tools that align with established standards.
• Enables the team to be self-organized, cross-functional and effective in an environment new to agile delivery.
• Coaches team to higher level of maturity with predictable delivery at a sustainable pace.
• Facilitates team collaboration, decision making and conflict resolution.
• Helps the team remove impediments and bottlenecks that interrupt the flow of services.
• Partners on the product roadmap, providing techniques to effectively build and manage product backlog and to develop a release strategy that maximizes the value being delivered.
• Coaches teams to identify and minimize waste, while maximizing value.
• Navigates dependencies and complex delivery challenges through inter-team collaboration.
• Serves the organization by increasing awareness and adoption of agile principles and values.

Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.
• SAFe experience is preferred.
• Scrum Master Certification is preferred.
• Solid knowledge and understanding of IT product delivery, including experience in a Scrum Master role or related experience.
• Solid knowledge and understanding of Agile frameworks, principles, and values.
• Solid knowledge and understanding of Scrum framework and practices.
• Solid knowledge and understanding of technology practices related to software development lifecycle, IT shared services, QA, and/or DevOps.
• Strong interpersonal and servant leadership skills.
• Strong written and verbal communication skills.
• Strong facilitation and organizational skills.
• Demonstrated ability to remove impediments, resolve conflict, and motivate team members.
• Solid knowledge and understanding of collaboration tools, such as Jira and Confluence.
• Basic knowledge and understanding of scaling frameworks, such as LeSS and Scrum@Scale.

Benefits

• Comprehensive medical, dental, vision and wellbeing benefits
• Competitive 401(k) contribution
• Pension plan
• Annual incentive
• 9 paid holidays
• Paid time off program (23 days accrued annually for full-time employees)
• Student loan repayment program
• Paid-family leave