IN
IntactScrum Master
Scrum Master leading Agile teams for Intact's Contact Billing program, promoting collaboration and facilitating scrum ceremonies to enhance team performance.
About the role
- Facilitates agile events for assigned product and services delivery teams.
- Provides and develops meaningful metrics to drive continuous improvement and to support forecasting and planning.
- Ensures teams follow best practices for frameworks and tools that align with established standards.
- Enables the team to be self-organized, cross-functional and effective in an environment new to agile delivery.
- Coaches team to higher level of maturity with predictable delivery at a sustainable pace.
- Facilitates team collaboration, decision making and conflict resolution.
- Helps the team remove impediments and bottlenecks that interrupt the flow of services.
- Partners on the product roadmap, providing techniques to effectively build and manage product backlog and to develop a release strategy that maximizes the value being delivered.
- Coaches teams to identify and minimize waste, while maximizing value.
- Navigates dependencies and complex delivery challenges through inter-team collaboration.
- Serves the organization by increasing awareness and adoption of agile principles and values.
Requirements
- Demonstrated experience providing customer-driven solutions, support, or service.
- SAFe experience is preferred.
- Scrum Master Certification is preferred.
- Solid knowledge and understanding of IT product delivery, including experience in a Scrum Master role or related experience.
- Solid knowledge and understanding of Agile frameworks, principles, and values.
- Solid knowledge and understanding of Scrum framework and practices.
- Solid knowledge and understanding of technology practices related to software development lifecycle, IT shared services, QA, and/or DevOps.
- Strong interpersonal and servant leadership skills.
- Strong written and verbal communication skills.
- Strong facilitation and organizational skills.
- Demonstrated ability to remove impediments, resolve conflict, and motivate team members.
- Solid knowledge and understanding of collaboration tools, such as Jira and Confluence.
- Basic knowledge and understanding of scaling frameworks, such as LeSS and Scrum@Scale.
Benefits
- Comprehensive medical, dental, vision and wellbeing benefits
- Competitive 401(k) contribution
- Pension plan
- Annual incentive
- 9 paid holidays
- Paid time off program (23 days accrued annually for full-time employees)
- Student loan repayment program
- Paid-family leave
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