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Salesforce Solutions Engineer maintaining and enhancing Salesforce ecosystem for nonprofit Braven. Collaborating with teams to design and implement Salesforce solutions aligned with strategic goals.
About the role
- Lead end-to-end technical design for Pathways workstreams (Sales, Service & Experience Cloud) ensuring scalable, maintainable solutions
- Present clear options and trade-offs; drive technical sign-off aligned to the Head of CRM’s prioritised backlog and UX principles
- Champion best-practice architecture, naming conventions, and code patterns (Apex, Flows, LWC)
- Implement robust security models (profiles/perm sets, sharing, role hierarchy) and data protection controls
- Coordinate deployments across teams, adhere to change control and audit requirements in a shared-tenant org
- Lead complex build work, perform peer reviews, and coach developers/admins to improve quality and velocity
- Use CI/CD and source-driven development (version control, automated tests, static analysis) for safe releases
- Define acceptance criteria and test strategies; ensure unit/integration tests, performance checks and regression coverage
- Identify technical debt and bottlenecks; propose pragmatic improvements to reliability and developer productivity
- Partner with Product, Head of CRM, Core Platform, Compliance, Data and business stakeholders to shape feasible, user-centred solutions
- Sequence work with other Salesforce teams to minimise risk in the shared org and produce clear technical documentation and hand-overs
- Run regular health checks, performance tuning and proactive maintenance; build and support resilient integrations and data flows
- Leverage out-of-the-box capabilities first; extend integrated apps where appropriate (e.g., Conga, Distribution Engine, FormAssembly, Marketing Cloud, Vonage)
Requirements
- 5-7 years delivering on Salesforce with depth in Apex, LWC, Flows, security and integration patterns
- Proven track record designing scalable solutions on Sales/Service Cloud within a shared-tenant governance model
- Experience and Marketing Cloud experience is a bonus
- Strong grasp of platform architecture, data modelling, and performance optimisation
- Fluent with DevOps/CI/CD for Salesforce (source control, automated testing, pipelines, release management)
- Comfortable in Agile delivery (user stories, estimation, sprint ceremonies)
- Excellent communicator who collaborates with non-technical stakeholders and coaches teammates
- Awareness of GDPR and data protection principles; able to design compliant solutions
- Desirable Salesforce certifications such as Platform Developer II, Application Architect, or Advanced Administrator
- Experience with Marketing Cloud, MuleSoft, or AWS; familiarity with event-driven and API-led integration patterns
- Exposure to automated security/compliance checks and platform health tooling
- Experience optimising or extending third-party tools in the Salesforce ecosystem (e.g., Conga, Distribution Engine, FormAssembly)
- Strong interest in continuous improvement and building reusable components
Benefits
- Committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity
- Equal opportunity employer — all qualified applicants will receive consideration for employment
- Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records
- Kaplan is a drug-free workplace
- Compliance with background check regulations (e.g., Los Angeles County Fair Chance Ordinance, California Fair Chance Act)
- Hybrid work location: Bengaluru, India (Hybrid)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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