Hybrid Salesforce Technical Lead

at March Networks

• Job title: Salesforce Technical Lead
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, Informatica
• Location requirements: Hybrid, Ottawa, Canada

About the role

• Salesforce Technical Lead guiding architecture and development for March Networks' Salesforce platform. Leading a technical team and optimizing integrations with enterprise systems like SAP.

Responsibilities

• Own the technical direction and architecture of the Salesforce platform, ensuring scalability, performance, and alignment with best practices.
• Lead code reviews, enforce development standards, and guide solution patterns across the delivery team.
• Break down solution designs into work segments and lead external/offshore Salesforce developers / partners to ensure high-quality, consistent delivery.
• Design, configure, and develop Salesforce features including Apex, Lightning Web Components, Flows, SOQL/SOSL, custom objects, and automation frameworks.
• Define and maintain data models, sharing rules, and security controls across the Salesforce ecosystem.
• Translate business requirements into well-architected technical solutions while providing clear effort and implementation estimates.
• Enhance and support integrations between Salesforce and SAP, Kinaxis, Informatica, and other enterprise applications.
• Implement API-based, middleware, and event-driven integration patterns where applicable.
• Ensure data consistency, synchronization reliability, and well-documented data flows.
• Serve as a Tier 2/3 escalation point for Salesforce-related issues, including root cause analysis and corrective / preventative action.
• Identify and drive platform improvements such as workflow automation, UI efficiency enhancements, and system performance tuning.
• Maintain documentation for system configuration, data architecture, custom components, and integration processes.
• Work closely with the Project Manager to balance project timelines, scope, and resource allocation, ensuring successful project delivery.
• Foster effective communication within the team to maintain alignment, keep all members informed, and ensure focus on key priorities.
• Assist in interpreting business requirements and translating them into actionable technical tasks for the development team.
• Analyze existing business processes to identify opportunities for smarter, more efficient solutions that address business challenges.

Requirements

• 5+ years of hands-on Salesforce development experience (Sales Cloud required; Service Cloud an asset).
• Strong expertise in Apex, LWC, Flows, APIs, and data modeling.
• Experience leading or technically guiding developers (onshore/offshore/consulting).
• Strong understanding of CRM business processes and how they map into Salesforce capabilities.
• Ability to communicate effectively with both business users and technical stakeholders.