Manage E-commerce Operations: Take effective care of all our online shop operations – including e. g. inventory management, timely fill-ups, end-customer cases, and key metrics checks.
Collaborate with internal departments, such as customer service, marketing, finance and IT, as well as our external partner. Work on and steer cross-functional tasks and projects. Own/Attend relevant meetings.
Optimize Online Sales: Support the development and execution of online sales campaigns and digital marketing campaigns. Focus on customer experience and usability. Remain up to date on industry trends and best practices in e-commerce, in marketplace/online sales.
Generate ideas and check options to improve the online shop and processes continuously. Collect customer feedback and analyse customer behaviour. Check and update product listings regularly.
Team Efforts: Support our E-Commerce strategy and execution in Western Europe. Support operations with our key online reseller accounts. Bring in your very best to support and actively influence the positive development of ESDA team and its key accounts.
Requirements
5 years’ experience in e-commerce or online/marketplace sales
Degree in Business, Economics, Sales or related field
Fluency in English
German as an additional language is an advantage
Strong self-organizational and multitasking abilities
Proactive, pragmatic problem-solving skills
Demonstratable experience meeting deadlines
Team player skilled in collaborating with cross-functional internal and external teams to achieve optimal outcomes.
Willingness, strive and discipline to grow
Excellent, cross-cultural, verbal and written communication skills; ability to communicate effectively and appropriately with team members, partners and customers.
Proficiency in Microsoft Office Suite (Excel, Outlook, Teams, Word, PowerPoint); ideally you have some experience with Salesforce, Microsoft Loop and perhaps SAP.
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