Hybrid Senior Quality Compliance Analyst – Back Office Claims, FNOL

Posted last month

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About the role

  • Establishing and monitoring quality control measures for claims FNOL back-office operations
  • Conduct regular calibration exercises to ensure consistency across reviewers
  • Facilitate quality huddles to discuss findings and drive improvements
  • Analyze quality metrics and identify process improvement opportunities
  • Collaborate with digital operations and quality excellence teams to implement corrective actions

Requirements

  • Bachelor's Degree
  • Conflict Management
  • Displaying Visionary Thinking
  • Emotional Intelligence Training
  • Insurance Billing Audit
  • Microsoft Office
  • NICE (call center software)
  • Six Sigma Training
  • Strategic Growth
  • Value Stream Mapping
  • Verint (call recording/analytics)

Job title

Senior Quality Compliance Analyst – Back Office Claims, FNOL

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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