About the role

  • Manage and guide delivery of multiple projects through all phases to ensure successful delivery of exceptional outcomes and customer experience
  • Ensure the experience of working with AgentSync exceeds client expectations
  • Become a trusted and valued partner of the client executives: CIO, CTO, PMO and gain the confidence of the client's business stakeholders
  • Capture innovations, lessons learned and successes on projects and share them with the wider organization
  • Build positive team dynamics and relationships with customer stakeholders; remedying issues to maintain healthy and productive communities at the Client
  • Maintaining strong expertise and knowledge of AgentSync products and roadmap
  • Proactively track and effectively communicate project progress, risks and schedules with customers and internal AgentSync teams throughout the project lifecycle
  • Be a critical, strategic “voice of the customer” and thought-partner for our teams to perpetually identify AgentSync product feature and customer experience improvements

Requirements

  • 8+ years of work experience as an active Project Manager with responsibility of managing software development projects, cross-functional teams larger than 10+ and schedules to on-time delivery
  • 5+ years of experience in a customer facing project management role - preferably within a Professional Services organization
  • Experience working directly with business executives: CIO, CTO, PMO in an advisory role
  • History with Salesforce
  • Data and process-driven
  • Ability to multi-task and create positive outcomes under deadlines
  • Natural problem-solver, comfortable with complexity and ambiguity
  • Proactive and passionate: independently solving conceptual problems, and delivering results in challenging situations on time and in scope
  • High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, ever-changing environment
  • Up to 25% travel
  • We are not able to consider candidates who require a work visa now or in the future
  • Nice to have: Experience working with Insurance Carriers, MGA’s, or Brokerages on SaaS Implementation/migration projects
  • Nice to have: Project Management Certification (PMP, CAPM, CPM, CSM, Project+, PPM)
  • Nice to have: 4+ years of work experience in an Enterprise SaaS environment

Benefits

  • Eligible to participate in AgentSync’s equity program.
  • 100% Company Paid Healthcare Insurance (for you and dependents)
  • Medical
  • Dental
  • Vision
  • Financial Benefits
  • 401(k) retirement savings plan
  • Unlimited PTO
  • 11 paid holidays per year
  • 12 weeks 100% paid parental leave
  • $4,000 return to work childcare stipend
  • Hybrid work schedule (Tu, Wed, Thu in office; M, F remote)

Job title

Senior Project Manager, Service Delivery

Job type

Experience level

Senior

Salary

$130,000 - $160,000 per year

Degree requirement

No Education Requirement

Tech skills

Location requirements

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