Manage and guide delivery of multiple projects through all phases to ensure successful delivery of exceptional outcomes and customer experience
Ensure the experience of working with AgentSync exceeds client expectations
Become a trusted and valued partner of the client executives: CIO, CTO, PMO and gain the confidence of the client's business stakeholders
Capture innovations, lessons learned and successes on projects and share them with the wider organization
Build positive team dynamics and relationships with customer stakeholders; remedying issues to maintain healthy and productive communities at the Client
Maintaining strong expertise and knowledge of AgentSync products and roadmap
Proactively track and effectively communicate project progress, risks and schedules with customers and internal AgentSync teams throughout the project lifecycle
Be a critical, strategic “voice of the customer” and thought-partner for our teams to perpetually identify AgentSync product feature and customer experience improvements
Requirements
8+ years of work experience as an active Project Manager with responsibility of managing software development projects, cross-functional teams larger than 10+ and schedules to on-time delivery
5+ years of experience in a customer facing project management role - preferably within a Professional Services organization
Experience working directly with business executives: CIO, CTO, PMO in an advisory role
History with Salesforce
Data and process-driven
Ability to multi-task and create positive outcomes under deadlines
Natural problem-solver, comfortable with complexity and ambiguity
Proactive and passionate: independently solving conceptual problems, and delivering results in challenging situations on time and in scope
High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, ever-changing environment
Up to 25% travel
We are not able to consider candidates who require a work visa now or in the future
Nice to have: Experience working with Insurance Carriers, MGA’s, or Brokerages on SaaS Implementation/migration projects
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