Hybrid Senior Project Manager

at Sabio

• Job title: Senior Project Manager
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Cape Town, South Africa

About the role

• Senior Project Manager at Sabio Group overseeing international project planning and collaboration. Leading teams in customer service transformation with a focus on Agile methodologies.

Responsibilities

• Responsible for management of project planning on an international level, resourcing, supplier and subcontractor management, progress reporting, people management, quality, issue resolution and the continuing maintenance of good customer relations.
• Responsible for Stakeholder Management, ensuring that progress is made by all parties with excellent communication skills should escalations be required to meet customer needs.
• Be fully competent within the field of project management. The role-holder will perform this role independently, with minimal supervision – which in turn provides a high degree of flexibility and delegated authority.
• Production of appropriate documentation.
• Manage escalations within the customer’s organisation, should customer resources not meet agreed pre-requisites and deliverables.

Requirements

• Experience of working within the customer services industry
• Proven project management experience within a consultancy, systems integrator or customer service transformation environment
• Proven experience working with Agile project management methodologies (Scrum) and tools (Jira)
• Experience of collaboration tools for the joint delivery of projects
• Experience of workshop facilitation including internal and external resources
• Experience of virtual project team management (e.g. matrix management across technical teams)
• Excellent verbal communication skills and versed in the art of explaining issues clearly and in detail.
• Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding
• Ability to act under own initiative to ensure projects stay on-track
• Ability to manage a set of independent projects to take account of dependencies and sequences. This is often in the form of an identifiable “Programme”

Benefits

• Remote/Flexible work
• Discovery Medical Aid
• Connectivity Allowance
• 15 days paid holiday a year- (this includes three Sabio days)
• Momentum EAP