Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions
Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance
Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems
Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards
Partner with business users and development teams; translate technical concepts; participate in release management and testing
Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training
Requirements
5-8 years in Salesforce administration and support with MuleSoft integration experience
Strong Salesforce administration proficiency (security model, data management, customization)
Working knowledge of MuleSoft Anypoint Platform and API management
Experience with SOQL, Data Loader, REST/SOAP APIs
Basic understanding of Apex and Visualforce for troubleshooting
Familiarity with version control and change management
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