Technical Support Service Manager enhancing service delivery for Vodafone's B2B segments. Leading a support team while collaborating with cross - functional teams for customer needs.
About the role
- Salesforce Support Analyst managing complex Salesforce and MuleSoft issues. Collaborating with internal users to maintain optimal system performance and integrations.
Responsibilities
- Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions
- Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance
- Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems
- Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards
- Partner with business users and development teams; translate technical concepts; participate in release management and testing
- Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training
Requirements
- 5-8 years in Salesforce administration and support with MuleSoft integration experience
- Strong Salesforce administration proficiency (security model, data management, customization)
- Working knowledge of MuleSoft Anypoint Platform and API management
- Experience with SOQL, Data Loader, REST/SOAP APIs
- Basic understanding of Apex and Visualforce for troubleshooting
- Familiarity with version control and change management
Benefits
- Equal Opportunity Employer
- Drug-free workplace
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