Hybrid Senior Operations Project Analyst

at Bank of America

• Job title: Senior Operations Project Analyst
• Job type: Full Time
• Experience level: Senior
• Salary: $27 - $35 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Dallas, United States

About the role

• Operations Project Analyst supporting project or testing activities and analyzing data at Bank of America. Collaborating across departments to resolve complex business issues and improve project outcomes.

Responsibilities

• Supports the Testing team in gaining an understanding of changes being executed, writing and executing scripts, completing data preparation, and conditioning and triggering events
• Leads the resolution of defects, providing necessary documentation, and communicating with Development resources and project stakeholders on resolution and retest statuses
• Coordinates with the business to execute on defined project tasks, including tracking of deliverables and their statuses, measuring progress against ongoing success measures, and escalating roadblocks in a timely manner
• Analyzes current state processes, operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation
• Manages and administers key activities to support medium to large projects, such as coordination of change related activities, reporting, and testing
• Communicates at all levels with business owners, stakeholders, and subject matter experts on all matters related to projects, such as the project plan, risks, issues, scope, assumptions, gap analysis, business requirements, and development of test plans and scripts

Requirements

• 1 year of project management participation and/or User Acceptance Testing experience
• Strong leadership skills
• Strong technical and analytical skills
• An understanding of project management, technology, and ability to utilize that understanding to problem solve and recommend process improvements
• Strong oral and written communication skills
• Ability to handle multiple tasks and deadlines simultaneously
• Ability to facilitate meetings and document next steps
• Excellent organizational and interpersonal skills
• Self-motivated with the ability to work independently
• Ability to work effectively with Operations and Technology groups throughout the firm
• Must be adaptable, independent leader capable of assessing business problems, project deliverables and interdependencies holistically, and managing and escalating issues/risks to key stakeholders and leadership in a timely fashion
• Ability to work in a fast-paced environment where business needs/ priorities may change
• Excellent time management skills and ability to juggle multiple competing priorities
• System development or Agile project management experience is an advantage
• Strong User Acceptance Testing (UAT) experience
• Microsoft Office Suite Proficiency
• BS/BA

Benefits

• health insurance
• retirement plans
• paid time off
• access to resources and support