Operations Manager overseeing operations, customer service, and employee relations at Uline’s Washington branch. Leading a high - performing team for warehouse and administrative excellence.
EL
Hybrid Senior Operations Analyst
Posted 2 months ago
About the role
- Senior Operations Analyst responsible for monitoring outsourced operations and supporting operational risk management at ClearBank. A role with high autonomy in a flexible work environment in Amsterdam.
Responsibilities
- Monitor service delivery reports and key KPIs/KRIs.
- Track performance against outsourcing obligations and escalate deviations.
- Assist in documenting and maintaining oversight evidence for regulatory expectations.
- Log, track, and follow up on incidents affecting EU operations.
- Coordinate with different teams on remediation status and provide updates to stakeholders.
- Support operational risk assessments and preparation of inputs for risk reporting packs.
- Support the Head of Operations in tracking onboarding, reviews, and client maintenance cases, ensuring timely escalation of delays or risks.
- Coordinate inputs for EU Committees (e.g. CRC and COC), including documentation and follow-ups on outcomes.
- Prepare monthly MI packs on operational performance, resilience, and financial crime-related escalations impacting operations.
- Maintain logs of oversight activities for audit and governance purposes.
- Assist in the closure of management actions from audit or review findings.
- Liaise with Operations, Compliance, and Product teams from the broader group to ensure EU requirements are captured and acted upon.
- Support preparations for new product initiatives from an EU operational perspective.
Requirements
- Strong organizational and coordination skills, with an eye for detail.
- Good knowledge of operational processes (fincrime, customer support, payment operations, digital assets) in a financial services or fintech environment.
- Comfortable handling data, preparing reports, and presenting findings.
- Strong communication skills, able to work across borders and functions.
- Proactive, solution-oriented, and able to manage multiple priorities.
Benefits
- We're flexible – We support a culture of flexibility which allows our employees to achieve a strong work-life balance.
- Offices – Work in a way that works for you – whether that’s in the Amsterdam office, at home, or hybrid.
- Holiday – 27 days of annual leave per year, plus public holidays.
- Work abroad – You have the flexibility to work outside of the Netherlands for up to 30 days in a rolling 12-month period.
- Socials – Regular social events open to all.
- Holiday swap – Option to swap your bank holidays to any other day of your choice.
- Wellbeing – long term disability cover and accident cover.
- Bigger than ClearBank – Take a couple of days per year to do something that matters to you.
- Pension – We offer generous pension contribution without mandatory employee contribution.
- Expense coverage – Mobile phone allowance and travel cost reimbursement.
- Family – Enhanced family-friendly leave.
- Personal development – We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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