About the role

Senior Operations Analyst responsible for monitoring outsourced operations and supporting operational risk management at ClearBank. A role with high autonomy in a flexible work environment in Amsterdam.

Responsibilities

Monitor service delivery reports and key KPIs/KRIs.
Track performance against outsourcing obligations and escalate deviations.
Assist in documenting and maintaining oversight evidence for regulatory expectations.
Log, track, and follow up on incidents affecting EU operations.
Coordinate with different teams on remediation status and provide updates to stakeholders.
Support operational risk assessments and preparation of inputs for risk reporting packs.
Support the Head of Operations in tracking onboarding, reviews, and client maintenance cases, ensuring timely escalation of delays or risks.
Coordinate inputs for EU Committees (e.g. CRC and COC), including documentation and follow-ups on outcomes.
Prepare monthly MI packs on operational performance, resilience, and financial crime-related escalations impacting operations.
Maintain logs of oversight activities for audit and governance purposes.
Assist in the closure of management actions from audit or review findings.
Liaise with Operations, Compliance, and Product teams from the broader group to ensure EU requirements are captured and acted upon.
Support preparations for new product initiatives from an EU operational perspective.

Strong organizational and coordination skills, with an eye for detail.
Good knowledge of operational processes (fincrime, customer support, payment operations, digital assets) in a financial services or fintech environment.
Comfortable handling data, preparing reports, and presenting findings.
Strong communication skills, able to work across borders and functions.
Proactive, solution-oriented, and able to manage multiple priorities.

We're flexible – We support a culture of flexibility which allows our employees to achieve a strong work-life balance.
Offices – Work in a way that works for you – whether that’s in the Amsterdam office, at home, or hybrid.
Holiday – 27 days of annual leave per year, plus public holidays.
Work abroad – You have the flexibility to work outside of the Netherlands for up to 30 days in a rolling 12-month period.
Socials – Regular social events open to all.
Holiday swap – Option to swap your bank holidays to any other day of your choice.
Wellbeing – long term disability cover and accident cover.
Bigger than ClearBank – Take a couple of days per year to do something that matters to you.
Pension – We offer generous pension contribution without mandatory employee contribution.
Expense coverage – Mobile phone allowance and travel cost reimbursement.
Family – Enhanced family-friendly leave.
Personal development – We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning.