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Hybrid Senior Operations Analyst

at EUROCLEAR UK & INTERNATIONAL LIMITED
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Posted 2 weeks ago

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About the role

  • Monitor service delivery reports and key KPIs/KRIs.
  • Track performance against outsourcing obligations and escalate deviations.
  • Assist in documenting and maintaining oversight evidence for regulatory expectations.
  • Log, track, and follow up on incidents affecting EU operations.
  • Coordinate with different teams on remediation status and provide updates to stakeholders.
  • Support operational risk assessments and preparation of inputs for risk reporting packs.
  • Support the Head of Operations in tracking onboarding, reviews, and client maintenance cases, ensuring timely escalation of delays or risks.
  • Coordinate inputs for EU Committees (e.g. CRC and COC), including documentation and follow-ups on outcomes.
  • Prepare monthly MI packs on operational performance, resilience, and financial crime-related escalations impacting operations.
  • Maintain logs of oversight activities for audit and governance purposes.
  • Assist in the closure of management actions from audit or review findings.
  • Liaise with Operations, Compliance, and Product teams from the broader group to ensure EU requirements are captured and acted upon.
  • Support preparations for new product initiatives from an EU operational perspective.

Requirements

  • Strong organizational and coordination skills, with an eye for detail.
  • Good knowledge of operational processes (fincrime, customer support, payment operations, digital assets) in a financial services or fintech environment.
  • Comfortable handling data, preparing reports, and presenting findings.
  • Strong communication skills, able to work across borders and functions.
  • Proactive, solution-oriented, and able to manage multiple priorities.

Benefits

  • We're flexible – We support a culture of flexibility which allows our employees to achieve a strong work-life balance.
  • Offices – Work in a way that works for you – whether that’s in the Amsterdam office, at home, or hybrid.
  • Holiday – 27 days of annual leave per year, plus public holidays.
  • Work abroad – You have the flexibility to work outside of the Netherlands for up to 30 days in a rolling 12-month period.
  • Socials – Regular social events open to all.
  • Holiday swap – Option to swap your bank holidays to any other day of your choice.
  • Wellbeing – long term disability cover and accident cover.
  • Bigger than ClearBank – Take a couple of days per year to do something that matters to you.
  • Pension – We offer generous pension contribution without mandatory employee contribution.
  • Expense coverage – Mobile phone allowance and travel cost reimbursement.
  • Family – Enhanced family-friendly leave.
  • Personal development – We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning.

Job title

Senior Operations Analyst

Job type

Full Time

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

HybridNetherlands

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