Unified Communications Network Engineer responsible for designing and maintaining emergency voice and data communication systems for Toronto Fire Services. Collaborating with teams to ensure high availability and redundancy in network solutions.
About the role
- Administration and management of complex networking solutions in enterprise data centers and remote offices across the globe.
- Extensive working experience on Cisco Catalyst and Nexus switches, along with Cisco ISR Routers.
- Expert knowledge of ARP, MAC Address Table, VLAN, Spanning Tree Protocol, Ether channel, Switch Stacking, HSRP/VRRP, Access Lists (ACL), and NAT.
- Hands-on experience in Enterprise LAN and WAN configuration and troubleshooting.
- Strong knowledge of networking fundamentals, including TCP/IP, BGP, OSPF, MPLS, VPN technologies (IPSec, GRE), and routing/switching principles.
- Hands-on experience in implementing security measures like access control lists (ACLs) and firewall policies to protect the network
- Must have experience in enterprise network operation in handling escalation and severity cases.
- Coordination with ISP, clients and onsite technical teams for troubleshooting network and security incidents.
- Providing permanent remediation for affected endpoints in our network environment
- Documenting network issues related to Incidents with in-depth event logs, RCA, and evidence
- IOS/firmware upgrade in Cisco network devices as and when required
- Good to have experience on configuring and troubleshooting CISCO wireless controllers, Aerohive Products.
- Independently drive P2/P1 Technical calls from the network's end, demonstrating exceptional communication and problem-solving skills to de-escalate situations and provide clear, concise updates to clients.
- Excellent client-facing communication skills and the ability to handle and manage client interactions and escalations independently, ensuring client satisfaction and timely resolution of critical issues.
- Work in a billable environment and achieve those targets associated with your position.
Requirements
- 5 - 10 years of experience in implementing and managing multi-vendor network solutions.
- Expert-level experience in Routing and Switching.
- Prior experience collaborating with global clients from the US, Europe, and APAC regions
- Excellent communication skills, both written and verbal, with a proven ability to manage client expectations and handle high-pressure situations effectively.
- Must be able to effectively handle multiple projects simultaneously
- Strong analytical and problem-solving skills, with a focus on delivering effective solutions and managing client escalations efficiently.
- CCNA or CCNP Certifications are an asset
Benefits
- **Love your career**: Competitive total rewards and salary package. Blog during work hours; take a day off and volunteer for your favorite charity.
- **Love your work/life balance**: Flexibly work remotely from your home, there’s no daily travel requirement to an office! All you need is a stable internet connection.
- **Love your coworkers**: Collaborate with some of the best and brightest in the industry!
- **Love your development**: Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like!
- **Love your workspace**: We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment!
- **Love yourself**: Pythian cares about the health and well-being of our team. You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Tech skills
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