IT Network Engineer handling analysis and documentation of network issues for Proway. Collaborating with development and quality assurance teams to evaluate and resolve network problems.
About the role
- Network Engineer providing 24/7 network support to global clients in a hybrid role. Enhancing enterprise operations and technical solutions for Pythian.
Responsibilities
- Administration and management of complex networking solutions in enterprise data centers and remote offices across the globe.
- Extensive working experience on Cisco Catalyst and Nexus switches, along with Cisco ISR Routers.
- Expert knowledge of ARP, MAC Address Table, VLAN, Spanning Tree Protocol, Ether channel, Switch Stacking, HSRP/VRRP, Access Lists (ACL), and NAT.
- Hands-on experience in Enterprise LAN and WAN configuration and troubleshooting.
- Strong knowledge of networking fundamentals, including TCP/IP, BGP, OSPF, MPLS, VPN technologies (IPSec, GRE), and routing/switching principles.
- Hands-on experience in implementing security measures like access control lists (ACLs) and firewall policies to protect the network
- Must have experience in enterprise network operation in handling escalation and severity cases.
- Coordination with ISP, clients and onsite technical teams for troubleshooting network and security incidents.
- Providing permanent remediation for affected endpoints in our network environment
- Documenting network issues related to Incidents with in-depth event logs, RCA, and evidence
- IOS/firmware upgrade in Cisco network devices as and when required
- Good to have experience on configuring and troubleshooting CISCO wireless controllers, Aerohive Products.
- Independently drive P2/P1 Technical calls from the network's end, demonstrating exceptional communication and problem-solving skills to de-escalate situations and provide clear, concise updates to clients.
- Excellent client-facing communication skills and the ability to handle and manage client interactions and escalations independently, ensuring client satisfaction and timely resolution of critical issues.
- Work in a billable environment and achieve those targets associated with your position.
Requirements
- 5 - 10 years of experience in implementing and managing multi-vendor network solutions.
- Expert-level experience in Routing and Switching.
- Prior experience collaborating with global clients from the US, Europe, and APAC regions
- Excellent communication skills, both written and verbal, with a proven ability to manage client expectations and handle high-pressure situations effectively.
- Must be able to effectively handle multiple projects simultaneously
- Strong analytical and problem-solving skills, with a focus on delivering effective solutions and managing client escalations efficiently.
- CCNA or CCNP Certifications are an asset
Benefits
- **Love your career**: Competitive total rewards and salary package. Blog during work hours; take a day off and volunteer for your favorite charity.
- **Love your work/life balance**: Flexibly work remotely from your home, there’s no daily travel requirement to an office! All you need is a stable internet connection.
- **Love your coworkers**: Collaborate with some of the best and brightest in the industry!
- **Love your development**: Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like!
- **Love your workspace**: We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment!
- **Love yourself**: Pythian cares about the health and well-being of our team. You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.
Job title
Job type
Experience level
Salary
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Degree requirement
No Education Requirement
Tech skills
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