Regional Manager overseeing Hearing Care Coordinators at AudioNova, ensuring exceptional patient care and service across Central New York. Leading team training, operations, and performance management.
About the role
- Sr Manager Training Delivery at CDW enhancing employee engagement and retention through strategic growth plans and effective training operations management.
Responsibilities
- Creates and defines team incentives for engagement and retention of the employees
- Projects and implements plan for strategic growth
- Recruits and maintains qualified instructors and delivery team members
- Identifies, creates and executes strategic training partnership opportunities beneficial to CDW
- Guides Team in finding creative ways to lower overhead costs
- Identifies projects that will help to build the business and increase revenue, while growing the training business
- Manages partner and reseller relationships for training delivery success
- Contributes to practice's growth by driving new programs and initiatives
- Refines scheduling and logistical procedures to ensure maximum efficiency and scalability
- Manages and maintains key client and partner relationships
- Partners with other leaders to engage and retain coworkers
- Manages Training Delivery Management Team
- Partners with supervisors to create and implement coworker development plans
- Creates and implements operational processes that align to BU objectives
- Serves as highest level of escalation
- Owns resolution of all delivery impacting issues
- Owns quality assurance on training facility, scheduling, and training logistics elements of CSAT
- Institutes new processes, policies, and procedures to prevent issue recurrence
- Conducts analysis of situation and data, making quick decisions to solve any issues
- Understands and manages complex client business processes
- Creates new ways to streamline training delivery while maintaining quality excellence
- Delivers clear, convincing, and well-organized presentations; project credibility and poise even in highly visible, adversarial situations
- Manages team well; gets the most and best out of the people he/she has; sets and communicates guiding goals; measures accomplishments, holds people accountable, and gives useful feedback; delegates and develops; keeps people informed; provides coaching
Requirements
- Bachelor’s Degree
- 10+ years of experience in training
- 3+ years of managerial experience
- Experience managing training operations and instructor teams in multiple time zones and locations
- Intermediate to advanced experience with Microsoft Office, web applications, and email in a business setting
- Experience in implementation training operations, delivery logistics, and workflow process improvements
- Experience leveraging workflow automation, program and process management, and CRM tools to streamline training delivery operations
- Experience creating and managing an operational staffing model to ensure 24x7 coverage, escalation model, and client SLA support
- Experience owning outcomes for and reporting against training delivery contract requirements
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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