Hybrid WFM Manager

Posted 1 hour ago

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About the role

  • Manager - WFM overseeing Genesys Cloud QM and WFM modules implementation. Collaborating with teams for operational efficiency in the digital operations sector.

Responsibilities

  • Lead and execute end-to-end implementation of Genesys Cloud QM and WFM modules
  • Design and configure call and screen recording policies
  • Configure and manage evaluation forms and quality workflows
  • Implement WFM forecasting models based on historical interaction data

Requirements

  • Graduate
  • Minimum of 6 years in the current role

Benefits

  • Health insurance
  • Retirement plans
  • Professional development
  • Flexible work arrangements

Job title

WFM Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

HybridPuneIndia

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