Senior Manager overseeing transfer pricing operations at EisnerAmper. Leading functional analysis interviews and compiling client deliverables in a hybrid work environment.
About the role
- Customer Value Manager constructing the CVM strategy and processes for payments at Nexi. Focused on B2B merchant base growth and lifecycle management.
Responsibilities
- Build the Customer Value Management framework from scratch (strategy, processes, tools, KPIs).
- Analyze customer behaviour and segment the customer base (e.g., high value, low engagement, churn risk).
- Define, monitor, and optimise customer lifecycle stages.
- Build and develop scoring models to support business decisions.
- Identify cross-sell and up-sell opportunities across products and services.
- Assess product and value-added services (VAS) penetration.
- Detect revenue leakage and analyse key churn drivers.
- Design and execute targeted growth, retention, and anti-churn strategies.
- Act as a connector between Pricing, Marketing, Product, and Sales teams.
- Ensure alignment around a unified customer base management strategy.
- Design and execute personalised campaigns and product recommendations.
- Explore and enhance omni-channel engagement opportunities.
- Own key KPIs such as NR per merchant, product/VAS adoption, cross-sell metrics, activity rate, and churn rate.
- Deliver clear reporting and proactive insights to support commercial outcomes.
Requirements
- At least 5 years of experience in Customer Value Management, Customer Lifecycle Management, or a similar customer value–driven role
- Proven, hands-on experience in building or structuring a CVM (or similar) function, ideally in a B2B environment
- Strong analytical mindset and ability to work with large datasets
- Deep understanding of customer lifecycle and value-building methodologies
- Experience in designing and executing growth and retention initiatives
- Excellent stakeholder management skills and ability to work cross-functionally
- Business-driven, proactive, and results-oriented mindset
- Fluent in English and Polish (minimum C1 level)
Benefits
- Attractive salary and a competitive benefits package to reward your expertise and contributions
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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