GE
GenesysAI Solutions Architect
AI Solutions Architect at Genesys responsible for AI - powered solutions in contact centers. Designing, delivering, and optimizing AI solutions while collaborating with internal teams and customers.
About the role
- Lead the planning, execution, and delivery of enterprise-level customer integrations, ensuring smooth onboarding and adoption of the SaaS platform.
- Serve as a trusted technical advisor for senior customer stakeholders, providing strategic guidance and solutions that align with both business goals and technical realities.
- Oversee solutioning activities leveraging APIs, BI tools, databases (SQL), and integration technologies to meet complex customer requirements.
- Act as a strategic bridge between business and technical teams, translating business objectives into clear, actionable solution architectures.
- Partner with Engineering leadership to ensure the team can deliver effectively using existing product capabilities, escalating only when novel or complex needs require deeper development involvement.
- Champion operational excellence across client technical engagements by implementing process improvements, version control, and scalable delivery methodologies.
- Promote best practices for safe, sustainable technology use, including in-house data query management, environment versioning, and quality assurance of client configurations.
- Work cross-functionally to improve triage and prioritization processes for technical requests, balancing responsiveness with strategic focus.
- Lead, mentor, and develop a technically fluent team capable of independent problem-solving and confident exploration of new tools and platforms.
- Foster a culture of curiosity, accountability, and structured experimentation, encouraging team members to navigate ambiguity and uncover the right solutions.
- Model an adaptable mindset — emphasizing learning, iteration, and collaboration in fast-changing client and technical contexts.
Requirements
- 8+ years of experience in solutions architecture, technical consulting, or integration leadership within SaaS or enterprise software.
- Strong background in API integration, databases (SQL), data pipelines, and business intelligence tools.
- Experience working with financial institutions or highly regulated clients strongly preferred.
- Proven ability to translate business problems into technical solutions and communicate effectively with both technical and non-technical stakeholders.
- Demonstrated experience leading and developing small, high-impact technical teams.
- Strong problem-solving, prioritization, and organizational skills, with a hands-on approach and curiosity for figuring things out.
- Familiarity with change control, versioning, and operational governance practices.
Benefits
- Accessibility: If you need any accommodations during the interview process, please let us know.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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