Hybrid Senior Manager, Store Transformation Strategy

Posted 3 weeks ago

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About the role

  • As Store Transformation Strategy Manager, you’ll be responsible for shaping the next generation of our physical store experience, envisioning new models that elevate advice, empower specialists, and create more flexible, future-ready spaces.
  • This role sets the strategic direction for how our stores evolve, ensuring we stay ahead of customer expectations and industry trends.
  • It offers high visibility with senior leadership and significant influence on enterprise decisions.
  • The Senior Manager, Store Strategy & Transformation leads the program management component of the groups process transformation.
  • The job delivers complex intra-business and cross line of business projects, to gain consensus and buy-in to common approaches at an enterprise level.
  • Develops change management strategy for the business line, by assessing impacts and ensuring effective management of change initiatives across the business.
  • May identify and lead high impact process improvement opportunities, with measurable results and positive impact to Customer, Employee, capacity, service levels and/cost to serve.
  • Supports vision and strategic leadership in developing, implementing and maintaining the Company's Business Excellence Model for all innovation and improvement project and program deliverables in Retail Store Operations.
  • Influences all levels of management and works with business lines to advocate for adoption of changes identified.
  • Develops program roadmap to enable delivery of iterative business enhancements and innovation program components.
  • Develops strong relationships with technology partners and provides business relationship linkage between project sponsors and technology management, as appropriate.
  • Oversees and provides direction and guidance to managers of component projects and team to ensure strong coordination of efforts amongst them.
  • Develops program governance and required reporting, monitors and controls program management plans.
  • Manages, monitors, and controls overall program performance and integration of component initiatives; makes necessary adjustments based on business priorities and issues.
  • Keeps informed of changing organizational strategies and priorities to be able to adjust course of the transformation program accordingly.
  • Consolidates and communicates project status to stakeholders, as per established governance model, and ensures awareness of significant changes to the program status in a timely manner.
  • Maintains strong relationships and communication with Business Excellence, Productivity Analytics and Workforce Management team, and supporting partners.
  • Identifies program risks and develops mitigation plans, monitors and controls project risks.
  • Identifies stakeholders and develops adequate resource plan to support program; ensures resources are mobilized across the program.
  • Tracks the contribution of each project to the overall business transformation (program) and ensures that all program issues are effectively resolved.
  • Ensures project management and communications teams work together, assessing the effectiveness of ongoing communication of milestones.

Requirements

  • Bachelor's degree or equivalent experience required in an analytical field such as Business, Engineering, Finance, Mathematics, Statistics
  • 5-7 years related experience required in one or more of the following areas: Bank Operations, Retail Banking, Process Improvement, Project Management
  • Ability to manage multiple complex priorities and competing agendas without express authority over delivery teams
  • Excellent communication, strategic planning, organizational and interpersonal skills, at all levels in the organization, including working effectively with Executives and Senior Management
  • Analytical aptitude with an emphasis on investigative, methodical critical questioning and logical thinking; a data-driven decision maker
  • Demonstrates an outstanding track record for conceptualizing, leading, and successfully delivering large scale transformational programs
  • Highly proficient in Microsoft Excel and PowerPoint
  • Proficiency with Visio and MS Project
  • Demonstrated leadership and project management skills
  • Proven ability to see business processes through a Customer lens
  • Strategic thinker
  • Outstanding change management capability
  • Results/outcome-oriented and committed to delivering results within aggressive timelines
  • Must have the ability to work flexible hours, travel as needed and remain accessible 24/7 during project delivery phases
  • Strategic Experience within Retail Design, Transformation or Network Planning (Preferred)
  • Demonstrated understanding of Retail Sales practices (Preferred)
  • Demonstrated understanding of Retail Store operations (Preferred)

Benefits

  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
  • Banking benefits and discounts
  • Career development and reward and recognition

Job title

Senior Manager, Store Transformation Strategy

Job type

Experience level

Senior

Salary

$110,760 - $178,880 per year

Degree requirement

Bachelor's Degree

Location requirements

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