Retail Assistant Manager supporting Goodwill's mission of changing lives through work. Overseeing store operations and training staff for excellence and customer service.
About the role
- Senior Manager providing leadership and direction to a team of Case Specialists adjudicating Short Term Disability claims. Ensure compliance and best practices for client experience and claims management.
Responsibilities
- Provide leadership, guidance and direction to a team of Case Specialists adjudicating Short Term Disability claims
- Oversee and direct the work of a team of 10 – 12 Case Specialists including regular reviews & assessment of team performance
- Develop, implement, and evaluate claim practices to deliver best in class service and processes
- Ensure compliance with all relevant laws, regulations, and company policies
- Analyze claims data and trends to identify areas for improvement
- Communicate with clients, vendors, and internal resources including senior management
- Collaborate with peers and partner teams to deliver on department expectations
- Participate and/or lead continuous improvement initiatives aligned to KPIs
Requirements
- A minimum of five years management experience of an Absence or STD Claims team
- Proven success in developing, building and fostering high performance teams
- Strong Disability and Absence Management knowledge with demonstrated expertise in Federal/State FMLA, short-term disability, statutory disability plans, or ADA
- Strong leadership skills with an ability to engage employees to deliver top performance related to service, risk and quality
- BA/BS in a related field of business is highly preferred
- Field or industry specific designations are a plus
Benefits
- Comprehensive benefits including generous vacation and sick time
- Market-leading paid family, parental and adoption leave
- Medical coverage
- Company paid life and AD&D insurance
- Disability programs
- Partially paid sabbatical program
- 401(k) employer match
- Stock purchase options
- Employer-funded retirement account
- Flexible, inclusive and collaborative work environment that supports career growth
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