Case Manager providing patient care support in the outpatient clinic. Handling crisis situations and facilitating referrals among healthcare providers.
About the role
- Lead provider engagement efforts at Sun Life, focusing on education around benefits and network participation. Manage relationships and presentations for improved healthcare outcomes.
Responsibilities
- Serve as the primary point person for providers to improve their understanding of benefit programs
- Maintain network participation by providing support to dentists and dental office managers
- Educate providers through office visits and communication over phone and email
- Promote technology solutions among dentists
- Recruit non-participating providers
- Negotiate special deals to increase network access
- Facilitate Oral Health presentations to educational institutions
- Assist provider offices in filing claims electronically
- Represent clients at health fairs and audits
Requirements
- 5 years’ experience in healthcare practice or managed care environment
- 3 years’ supervisory/management experience
- Bachelor’s degree in Business, Healthcare Administration (or related field) or equivalent, relevant experience
- Strong presentation skills
- Excellent verbal and written communication skills
- Knowledge of Microsoft Office
- Proven problem-solving skills
- Ability to make sound judgment conclusions based on data available with minimal supervision
- Up to 25% travel required (primarily local)
Benefits
- Generous vacation and sick time
- Market-leading paid family, parental and adoption leave
- Medical coverage
- Company paid life and AD&D insurance
- Disability programs
- Partially paid sabbatical program
- 401(k) employer match
- Stock purchase options
- Employer-funded retirement account
- Flexible, inclusive and collaborative work environment
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