Maintenance Support Manager overseeing bureau support services in the Department of Transportation. Responsible for budget, personnel, and equipment management along with specialized maintenance programs.
About the role
- Senior Manager managing provider claims diagnostics and improving provider experience at CVS Health. Leading strategic initiatives and collaborating with cross-functional teams to enhance healthcare delivery.
Responsibilities
- Invest in targeted reviews of specific datasets / trends for visibility to process improvement opportunities
- Serve as an internal subject matter expert for training & awareness
- Develop presentations, case studies, timelines, and related material to implement strategy/change initiatives
- Partner with other teams to rationalize findings & lessons learned
- Help bring ‘voice of the provider’ into key workflow reviews and planning exercises
- Collaborate with local market teams to account for trends impacted by market-specific dynamics
- Monitor existing internal dashboards to assess trends and surface outlier performance
- Leverage strong project management skills to monitor implementation and achieve successful outcomes
- Establish contacts in diverse business areas for new learnings
Requirements
- A minimum of 7 years’ experience in provider revenue cycle operations / optimization, payer relations, healthcare analytics
- Ability to work collaboratively in a cross-functional team environment
- Ability to effectively interact with all levels of management
- Flexibility to support rapid adjustments to strategy and priorities
- Proactive collaborative approach to service delivery
- Strong customer focus
- Strong sense of urgency to drive issues to closure
- Demonstrated ability to analyze & synthesize quantitative and qualitative data
- Experienced presenter with the ability to provide different views for different levels
- Strong project management experience
- Excellent verbal and written communication skills
- Strong organizational skills
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost wellness screenings
- Tobacco cessation programs
- Weight management programs
- Confidential counseling
- Financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
- Many other benefits depending on eligibility
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