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About the role
- Senior Manager driving client development for select litigation practice areas at Goodwin. Focusing on process optimization and data-informed decision making with proactive client growth initiatives.
Responsibilities
- Partner with Litigation Practice leaders and key stakeholders to implement client development initiatives that enhance existing client relationships, attract new clients, and drive sustainable business growth
- Develop tailored client development plans focusing on the key pillars of the litigation practice markets and key client sectors
- Lead targeted initiatives to engage and deepen relationships with current and prospective clients
- Support business development efforts to generate new litigation opportunities
- Facilitate client feedback initiatives to improve services and strengthen partnerships
- Drive client-centric initiatives that target and bolster our value proposition at the intersection of our industry verticals and our key litigation practice offerings including but not limited to securities litigation, employment disputes, white collar & government investigations, intellectual property and commercial litigation
- Oversee the production of high-quality marketing and client development materials, including but not limited to: Practice area content that resonates with the litigation decision-makers
- Pitches and proposals with a strategic, client-aligned approach
- Directory and award submissions (e.g., Chambers, Legal 500, and Best Lawyers) to enhance visibility and elevate the practice’s reputation
- Identify and prioritize key sponsorships and events aligned to practice area strategies and budgets
- Manage budgets and track ROI
- Lead or provide guidance on event planning as well as pre- and post-sponsorship and event strategy and debrief sessions
- Attend select events to help facilitate connections and build relationships with lawyers and guests
- Develop and maintain relationships with key industry organizations
- Collaborate with the PR and Communications teams to implement strategies that increase positive media exposure for the Litigation Practice
- Highlight the firm's expertise and experience in litigation through strategic media initiatives
- Work with the GO team to ensure that detailed matter information is captured in the firm’s experience and knowledge management systems for use in business development efforts
- Support the integration of lateral hires, ensuring that new partners can maintain existing client relationships, identify new business opportunities, and promote their litigation expertise within the firm
- Monitor industry, client, and competitor activity to identify trends, inform strategic planning, and adapt client development efforts accordingly
- Proactively implement best-in-class, scalable approaches, processes, and systems to support the litigation practice’s growth objectives
- Contribute to firmwide client development initiatives, collaborating with other senior leaders across various practice areas
Requirements
- 8+ years of experience in a Client Development role
- Strong experience building and leading a high-functioning and motivated team of business development professionals
- Strong proficiency in litigation data analytics and identifying actionable client intelligence and client relationship development opportunities leveraging litigation trends
- Deep understanding of leveraging CRM; experience with Microsoft Dynamics preferred
- Possesses strategic thinking and analytical capabilities to identify business growth opportunities, anticipate client needs, and offer innovative solutions
- Exhibits executive presence and market expertise to guide and advise lawyers, helping them prioritize and achieve realistic goals, operating as a trusted advisor
- Demonstrated ability to navigate a highly matrixed structure and drive alignment across the different stakeholders to enable actionable forward-movement
- Has knowledge of legal industry benchmarks and peer practices, along with a deep understanding of litigation practice areas and how to build relationships with in-house litigation teams
- Presents thoughts, ideas, and data (written and verbal) in an executive-ready format
- Adapts communication to fit the preferences and needs of the audience or situation
- Demonstrates integrity, sound judgement (particularly with confidential matters), discretion, emotional intelligence, and accountability
- Has experience in deploying new processes and systems to drive growth, efficiency, and effectiveness
- Effectively manages and prioritizes multiple projects, staying organized and delegating as needed
- Shows initiative and creativity in problem-solving and collaboration at all levels
- Builds a high-performing team with a firm-first culture that prioritizes the needs of the firm and client over individual or team success; invests in talent to build a diverse leadership pipeline
- Shapes and reinforces a positive organizational culture, modeling behaviors that reflect the firm’s values and vision
- Proficient in core Microsoft suite (Word, Outlook, Excel, PowerPoint), comfortable with CRM system functionality, and stays abreast with new evolving technologies
- Travel to other Goodwin offices and key events as needed is required
Benefits
- Flexible work arrangements and hybrid work schedule
- Health, dental, and vision insurance
- Life and disability insurance
- Retirement & Savings Plan
- Emergency back-up child and adult care
- Paid vacation, sick time off, and holidays
- Professional development and career advancement opportunities
- Employee recognition and reward programs
- Employee wellness and assistance programs
- Employee discounts and perks
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