Define and document business requirements related to system functionality, performance, security, and internal controls
Document current state and future state processes for gap analysis, process improvement opportunities and training
Communicate effectively with external and internal teams to ensure delivery of solutions and project functional requirements
Participate or coordinate technology evaluations, Request for Proposal processes, impact analysis and feasibility studies
Maintain relationships with IT application vendors during selection processes and implementation projects
Prepare test cases and execute detailed test cases/scripts for functional and regression testing; track issues and coordinate user acceptance testing
Prepare application administration documents, end-user documentation, and application training to end-users
Assist in troubleshooting/resolution of issues and ensure appropriate tickets and documentation
Utilize change management process for modifications or upgrades; act as point of contact with application vendor and customer for releases and updates
Ensure proper application monitoring and coordinate with technical staff for issues
Work with GTS Compliance team to ensure risk and compliance controls are met and/or mitigated
Liaise with peers in country-units and external parties to exchange best practices and mature Business Analyst role
Requirements
Bachelor’s degree in a related field or equivalent knowledge
Minimum related work experience of 5-7 years (Senior level)
Moderate to well-developed in business requirements gathering and documenting
Moderate to well-developed skill in quality assurance and testing methodologies
Moderate to well-developed skill in creating application administrator guides and user documentation
Moderate to well-developed understanding of application security and related compliance processes
Moderate to well-developed business process analysis/mapping skills
Moderate level of ability estimating and budgeting for IT services
Well-developed knowledge of standard SDLC methodologies
Well-developed ability to work and adapt effectively to all levels within and outside the organization
Well-developed communication skills (written, verbal, listening)
Moderate to well-developed skills in root cause analysis
Moderate awareness of cultural differences working within a global company
Well-developed ability to accept and embrace change, and manage through ambiguous situations
Well-developed ability to work effectively in team environment or independently
Demonstrates high work ethics, such as being proactive, accountable, and responsible
High experience with MS Office products (Word, Excel, Visio, & PowerPoint) as well as SharePoint
Preferred: Financial Services and Insurance industry experience
Preferred: Experience with Data and Monitoring
Preferred: Experience with Agile development, Scrum, and DevOps
Preferred: Experience with cloud technologies
Ability to explain technical requirements to and work with developers and provide pseudocode
Applicants must be authorized to work for any employer in the U.S.; employer will not sponsor work visas
Benefits
Competitive Pay
Bonus for Eligible Employees
Benefits Package
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Paid Time Off starting at 160 hours annually for employees in their first year of service
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays)
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child
Adoption Assistance
Employee Assistance Program
College Coach Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs
Annual Bonus (based on the Company Bonus Plan/Individual Performance)
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