Consultor(a) de Relacionamento com Cliente I in Porto Alegre, assisting customers and providing solutions. Delivering exceptional service and managing client relationships effectively.
About the role
- Lead the end-to-end implementation of Microsoft 365 Teams to support CUI workflows and compliance requirements.
- Manage project planning, scheduling, resource coordination, and risk management to ensure timely delivery.
- Define project scope, objectives, and success metrics while maintaining a detailed project plan and tracking milestones.
- Conduct requirements gathering and architecture design to map CUI data flows and design compliant Teams and channel structures.
- Oversee the configuration and integration of Microsoft 365 apps such as OneNote, Planner, Power BI, and MS Project.
- Manage the implementation of Microsoft Purview and Data Loss Prevention (DLP), including labeling, retention, and protection policy configuration.
- Coordinate testing and validation of compliance controls, permissions, and DLP configurations.
- Lead pilot deployments, user onboarding, and process refinement based on pilot feedback.
- Develop and maintain training materials, user guides, and standard operating procedures (SOPs) to support adoption and compliance.
- Conduct live and recorded training sessions for end users, administrators, and leadership to ensure consistent understanding and application of CUI handling practices.
- Design and implement change management and communication strategies to promote user adoption and organizational readiness.
- Direct the enterprise deployment and user migration while ensuring alignment with data governance and compliance policies.
- Establish and maintain a Teams governance framework to support ongoing compliance, audits, and operational improvements.
- Provide clear, regular updates to leadership on project progress, risks, and key outcomes.
- Must be able to obtain and maintain a US DOD Security Clearance.
Requirements
- Bachelor of Science and 10+ years of experience leading IT or Microsoft 365 implementation projects, ideally within regulated or data-sensitive environments.
- Strong understanding of Microsoft 365 architecture, Teams administration, and CUI compliance requirements.
- Experience with Microsoft Purview, DLP, and governance frameworks.
- Prior experience developing and delivering technical and end-user training programs, including documentation and multimedia content.
- Strong project management and cross-functional leadership skills.
- PMP, ITIL, or equivalent certification preferred.
- Excellent communication, organization, and stakeholder management skills.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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