About the role

  • Review referrals received from consumers and other stakeholders into the team inbox, and proactively review current promotions for compliance with our rules, on a rota-basis
  • Carry out casework, including understanding and identifying relevant financial promotion rule breaches and communicating these to firms
  • Answer queries relating to the financial promotions regime and provide answers or recommendations for decision making
  • Provide support to colleagues on project and policy work through assessing financial promotions, conducting research or running reports for review
  • Draft letters to firms and/or consumers, tailoring the message appropriately to suit the audience
  • Assist supervisors and portfolio leads through conducting portfolio analysis and inputting into planned communications to sectors/firms

Requirements

  • Minimum Prior experience of making risk-based decisions and prioritisation ensuring the most important work is done
  • Prior experience engaging with stakeholders internally and externally
  • Prior experience in a role where you were responsible for case work
  • Good analytical skills and judgement
  • The ability to work with key stakeholders and build good relationships
  • The ability to respond positively to challenges and to adopt a flexible approach to change
  • The ability to manage a variety of competing tasks and issues, working both independently and as part of a team, prioritising appropriately and escalating where necessary
  • Ensuring work produced is of the highest standard
  • Ability to demonstrate ownership of, and responsibility for, work on an on-going basis

Benefits

  • 25 days holiday per year plus bank holidays
  • Hybrid working (work from home up to 60% of your time)
  • Private healthcare with Bupa
  • A non-contributory Pension of at least 8% of basic salary each month
  • Life assurance of eight times your basic salary
  • Income protection
  • Competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package

Job title

Senior Financial Promotions Case Worker

Job type

Experience level

Senior

Salary

£52,400 - £61,700 per year

Degree requirement

Bachelor's Degree

Location requirements

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