Director of Strategic Finance providing financial leadership for decision - making at Early Warning. Overseeing budgeting, planning, and profitability analysis across the organization.
About the role
- Supervisor managing financial operations and payment recovery for a healthcare financial solutions provider. Ensuring accuracy, timely reporting, and effective team leadership in diverse operational contexts.
Responsibilities
- Ensure Zelis receives all contractually owed payments by leading the day-to-day execution of the payment recovery team
- Oversee accurate invoice generation and timely remediation of identified errors
- Monitor failed ACH and card transactions and coordinate follow-up to ensure issues are routed and addressed
- Support recovery of fees, misdirected funds, and overpayment refunds
- Deliver accurate daily reporting on amounts owed, funds received, aging, and variances
- Escalate exceptions, recurring issues, and operational risks to the Sr. Manager
- Partner with team members to gather frontline observations and operational context
- Provide direct people leadership, including hiring, coaching, performance management, and metric-driven accountability
- Lead end-to-end recoupment and payment recovery operations, ensuring financial recovery targets are met and payment leakage is minimized
- Set priorities based on financial impact, risk exposure, and aging; ensure work is distributed and executed effectively
- Monitor operational and financial performance metrics; proactively identify risks and escalate with data-backed recommendations
- Own client and vendor escalations, ensuring timely resolution, clear communication, and documented follow-through
- Partner cross-functionally to resolve complex issues and drive sustainable process improvements
- Deliver clear, executive-ready reporting and updates to management and key stakeholders
- Ensure adherence to SLAs, accuracy standards, confidentiality, and HIPAA requirements
- Model Zelis values, professionalism, and consistent leadership presence
Requirements
- 5+ years of experience which includes 3+ years leading or managing a team of 5+ team members
- Downstream financial and operational impact experience required
- Proficiency with Microsoft Office / Microsoft 365 products (Excel, Outlook, Teams, PowerPoint)
- Intermediate/Advanced level of Excel experience to include: Creating, building and analyzing operational and financial performance reporting, Spreadsheet creation with formulas and pivot tables, Power Query experience helpful
- Bachelor’s degree preferred
- Strong problem-solving and conflict resolution skills
- High level of organizational and multitasking abilities
- Ability to analyze data and generate actionable insights
- Adaptable and able to thrive in a fast-paced environment
- Must not require visa sponsorship now or in the future.
Benefits
- Hybrid and remote friendly culture
- Equal employment opportunity employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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