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Hybrid Senior Director, Regional & Global Sales Operations

at Clipper Magazine
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Posted last month

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About the role

  • Lead and develop regional and global sales support teams, ensuring high-quality execution and a culture of accountability, responsiveness, and collaboration.
  • Manage the continued expansion and performance of international support hubs, integrating global operations seamlessly with U.S. teams and aligning them with business objectives.
  • Oversee end-to-end sales operations processes, including order flow, contract management, system optimization, and compliance with SLAs.
  • Provide senior leadership with clear, data-driven reporting on performance, risks, and opportunities. Develop dashboards and KPI reporting that measure service quality, case resolution, and sales enablement outcomes.
  • Design, document, and implement standardized workflows and SOPs across regional and global teams. Continuously refine processes to remove friction and improve scalability.
  • Partner with Sales, Client Services, Finance, Operations, and IT to align priorities, resolve bottlenecks, and enable revenue growth through operational excellence.
  • Drive adoption of new tools, systems, and processes. Lead change management initiatives that balance seller productivity, client experience, and cost efficiency.

Requirements

  • 7+ years of progressive leadership in sales operations, sales support, or business process management.
  • Demonstrated success leading both sales service and sales operations teams in complex or global organizations.
  • Strong expertise in CRM platforms (Salesforce preferred), case management systems, and reporting tools.
  • Proven ability to design and implement scalable processes, workflows, and reporting frameworks.
  • Executive-level communication skills with the ability to influence across frontline teams and C-level leaders.

Benefits

  • Remote • In-person team meetings at our office in St Petersburg, FL • Quarterly team meetings

Job title

Senior Director, Regional & Global Sales Operations

Job type

Full Time

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

HybridSt PetersburgUnited States

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