GP
Grupo PanvelSenior CRM Analyst
Senior CRM Analyst understanding consumer needs for Hygiene and Beauty products. Managing and executing CRM communications and customer journeys within Salesforce Marketing Cloud.
About the role
- Lead and manage the Customer Success team, providing mentorship, guidance, and professional development opportunities.
- Develop and implement customer success strategies to enhance client satisfaction, retention, and growth.
- Drive the adoption and utilization of SOCi’s platform across the customer base.
- Collaborate with sales, product, and marketing teams to align customer success initiatives with business objectives.
- Analyze customer data to identify trends and areas for improvement, and implement solutions to address these areas.
- Act as a senior escalation point for customer issues, ensuring timely and effective resolution.
- Develop and maintain strong relationships with key customers, acting as a trusted advisor.
- Establish and track key performance indicators (KPIs) to measure the effectiveness of the Customer Success team.
- Lead initiatives to gather customer feedback and incorporate it into product development and service enhancements.
- Create and deliver presentations to executive leadership on the status of customer success efforts and outcomes.
Requirements
- 10+ years of experience in customer success, account management, or a related role, with at least 5 years in a leadership position.
- Proven track record of driving customer success in a SaaS or technology company.
- Strong leadership and people management skills, with the ability to inspire and motivate a team.
- Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
- Analytical mindset with the ability to interpret customer data and make data-driven decisions.
- Strong problem-solving skills and the ability to handle complex customer issues.
- Proficiency in customer success platforms and CRM tools.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Passion for customer success and a deep understanding of customer needs and challenges.
- Bachelor’s degree in Business, Marketing, or a related field; MBA or advanced degree preferred.
Benefits
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible paid time off
- Quarterly wellness days
- Paid holidays
- Unique employee engagement programs
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
PE
PeripassCustomer Success Manager
Customer Success Manager driving client success and upselling for logistics SaaS scale - up Peripass. Engaging with customers to maximize investment returns and enhancing the customer journey.
Data Analyst specializing in CRM focusing on strategic data segmentation and collaboration across teams at Omie, a technology company.
AD
AdtailMid-level CRM Analyst
Analista de CRM role at Adtail, a digital marketing agency enhancing customer interaction and satisfaction. Responsible for data analysis and customer onboarding strategies to improve performance.
AM
Amcham-BrasilJunior Customer Success Analyst
Customer Success Analyst managing B2B client relationships, ensuring success for various companies. Requires bilingual communication and flexibility for hybrid work.
Internship in Sales & Customer Success supporting event partnerships at Höme in Berlin. Engaging with partners, managing contacts, and enhancing customer success initiatives.
PI
PipedriveCustomer Success Manager
Customer Success Manager serving as trusted advisor for Pipedrive's strategic accounts. Responsible for onboarding, retention, and upsell opportunities within customer portfolios.
MO
MoBerriesCustomer Success Manager
Customer Success Manager assisting with onboarding for clients of SaaS company. Focusing on customer satisfaction and conducting training webinars while managing feedback.
VI
VitalSourceCustomer Success Specialist
Customer Success Specialist enhancing student experience at VitalSource Technologies. Supporting campus partnerships with training, reporting, and customer engagement activities.
IN
Insider.Customer Success Manager
Customer Success Manager responsible for client relationships across Spain, Italy, and Portugal. Join a B2B SaaS company transforming customer experience with AI technology.