Quality Manager overseeing the execution of strategic quality plans in a manufacturing setting. Ensure compliance with internal and external quality standards while managing a quality department in Farwell, Michigan.
About the role
- Senior Delivery Manager overseeing high-impact digital transformation projects for public sector clients. Collaborating with multidisciplinary teams to ensure quality and client satisfaction in the United Kingdom.
Responsibilities
- Lead high-performing agile teams to deliver complex digital products and services on time, within budget, and to a high standard.
- Build strong, trusted client relationships, ensuring excellent communication and satisfaction throughout delivery.
- Collaborate with clients and internal teams to design intelligent, achievable delivery plans that align with agile principles and best practice.
- Proactively monitor delivery progress, risks, and issues, ensuring quality and performance standards are maintained.
- Manage project artefacts including RAID logs, highlight reports, delivery plans, and budget/resource tracking documentation.
- Lead and facilitate agile ceremonies and delivery governance activities (e.g. sprint reviews, stand-ups, retrospectives, and project boards).
- Work collaboratively with client and partner Delivery Managers, contributing expert advice and assurance.
- Coach, mentor, and support colleagues, promoting continuous learning and professional development.
- Contribute to our delivery community by sharing insights, championing innovation, and supporting the adoption of new methods and tools.
Requirements
- Proven experience leading the successful delivery of complex digital or software development projects using agile methodologies (Scrum/Kanban)
- Experience working with multi-disciplinary teams in user-centred design and DevOps environments.
- Strong delivery assurance, risk management, and progress tracking capabilities.
- A solid technical understanding to work confidently with technical leads in identifying and managing requirements, dependencies, and issues.
- Demonstrable commercial awareness and experience managing budgets, contracts, and Statements of Work in a consultancy or client-facing setting.
- Excellent stakeholder management, communication, and interpersonal skills, with a collaborative and pragmatic approach.
- Ability to balance multiple priorities and work effectively under pressure in a fast-paced environment.
- A proactive mindset with a passion for continuous improvement and delivering measurable value.
- Experience delivering services in line with the Government Digital Service (GDS) Service Standard.
- Previous experience within a digital consultancy or transformation environment, ideally working with UK public sector clients.
- Understanding of cloud technologies, modern software engineering practices, and DevOps principles.
- Familiarity with agile delivery tools such as Jira, Confluence, Miro, or Azure DevOps.
Benefits
- InformedACADEMY™ – We offer excellent career development opportunities through our award-winning personal and professional development programmes, including support with professional certifications.
- Industry leading health and wellbeing plan – We partner with several wellbeing support functions to cater to each individuals need, including 24/7 GP services, mental health support and physical health support.
- Hybrid working*
- Private Health Care Cover*
- Generous life assurance cover*
- Gym Membership*
- Monthly office lunch
- Onsite massage sessions
- 25 paid working days holiday per year plus bank holidays*
- Sabbatical Leave Scheme*
- Enhanced Maternity Leave and Pay*
- Enhanced Paternity Leave and Pay*
- Company Pension Contribution
- Profit Share Scheme
- Payment of professional subscriptions
- Generous referral scheme with no limits on the number of referrals
- *Qualifying period applies
Job title
Job type
Experience level
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Degree requirement
Tech skills
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