Hybrid Senior CX Analytics Engineer

Posted last month

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About the role

  • Improve customer compliance operations by developing bar raising metrics, self-service tools, and deep analyses that drive actionable insights
  • Collaborate with stakeholders to manage tactical and strategic needs of the business
  • Proactively identify opportunity areas for improvement including deep dive investigations and processes to better serve our customers
  • Understand data resources and know when, how, and which best to use for each project
  • Ability to frame and break down complex business problems into key components and recommend practical solutions
  • Monitor key performance metrics and use data to identify actionable opportunities to increase efficiency and make high-quality decisions that drive performance improvements
  • Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement
  • Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data

Requirements

  • 5+ years of relevant experience
  • Advanced SQL and data modeling skills, Python for data analysis experience
  • Proficient using at least one data visualization product (Looker, Tableau, QuickSight, etc.)
  • Excellent written and verbal communication skills are required, including experience meeting with and communicating information to senior leadership
  • Highly collaborative, with an ability to optimally secure inputs from many cross-functional partner teams
  • Ability to think strategically, formulate appropriate analytical solutions, and execute in order to solve business needs

Benefits

  • Bonus eligibility
  • Equity eligibility
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k)

Job title

Senior CX Analytics Engineer

Job type

Experience level

Senior

Salary

$167,280 - $196,800 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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