PC
Post CompanySales Support Representative
Sales Support Representative at Post coordinating customer visits and creating offers. Working closely with salespeople to ensure efficient processes and administrative support.
EA
Hybrid Senior Customer Service Associate
Posted last month
About the role
- Serve as the primary customer contact for an assigned portfolio; respond to inbound customer calls and emails regarding order inquiries (ship dates, problems, order changes), repairs, and RMAs.
- Support order processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
- Assist other customer service associates with administrative duties.
- Communicate and collaborate with Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, and other teams to resolve customer issues.
- Identify and work with the digital team to resolve website-related problems and guide customers on website management best practices.
- Maintain accurate customer records and document all interactions in a CRM system.
- Build business acumen and participate in solving complex problems for customers.
Requirements
- Excellent communication skills, advanced usage of the English language inclusive of written and verbal communication.
- At least 6 months in a similar Customer service position.
- Strong Microsoft Excel skills.
- Ability to analyze issues, identify causes and implement solutions.
- Position located in Querétaro.
- Attention to detail.
- A bias for action.
- Ability to work in a team.
- Commitment to discovering ways to improve service.
- Ability to work with limited direction.
Benefits
- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
- A collaborative and inclusive work environment where contributions are valued.
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
- Access to cutting-edge tools, resources, and a supportive team.
- The chance to work with a global, innovative company.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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