CS
Campus Life & StyleAccounts Manager
Centralized Accounts Manager overseeing financial activities and ensuring client satisfaction across multiple properties. Collaborating with teams to optimize operations and maintain accurate reporting.
About the role
- Own and manage enterprise contact center voice engagement platforms, including AWS and multi-channel (voice, SMS) capabilities.
- Represent NPS globally, ensuring technology aligns with business needs and strategic direction for North America and EU.
- Oversee present workload, build and execute roadmaps, and drive future strategy for platform evolution, including AI and virtual agent technologies.
- Lead and coordinate three contractor teams, ensuring efficient delivery and collaboration across business, technology, data analytics, and agile management.
- Act as liaison between vendors, technology teams, and business lines, influencing vendor roadmaps and integrating new capabilities.
Requirements
- Bachelor's degree, or equivalent work experience
- Typically eight or more years of related experience
- strong contact center experience (mandatory)
- product management or program management background
- technical expertise in voice engagement
- exposure to AI/Agentic AI
- strong communication
- high organization
- ability to drive plans and teams
- agile mindset
- experience with hybrid work models
- Well-developed ability to collaboratively develop and evolve a product backlog
- Well-developed ability to develop and articulate a product vision that supports outcomes, value and prioritization of work
- Considerable understanding and demonstrated abilities in support of the Lean/Agile mindset
- Demonstrated leadership and interpersonal skills including ability to collaborate with and empower teams
- Well-developed verbal and written communication skills
- Proficient computer navigation skills
- Standard industry certifications such as SAFe, CSPO, or PSPO are preferred
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Smarsh seeks a Sr. Website Performance & Optimization Manager to lead website governance and optimization for B2B digital communications. Collaborating across teams to enhance performance and compliance with AI/SEO standards.
HI
HillenbrandService Manager
Service Manager leading service and assembly departments across Brazil and Southern Cone region. Managing technical support operations and customer relationships for the plastics industry.
KL
Kmart Australia LimitedRevit, AutoCAD Manager
Revit & AutoCAD Manager leading design innovation across Kmart, Target, and Anko. Responsible for template management, collaboration, and project delivery in retail environments.
Manager/Sr Manager in Analytics Consulting at Tiger Analytics focusing on Revenue Management for CPG. Engage with clients to solve business challenges using analytic solutions and data science.
RG
Royal Caribbean GroupSenior Ship Manager
Ship Manager overseeing the operation of assigned vessels for Royal Caribbean Group. Ensuring safety, compliance, and efficiency while managing technical operations and budgets.
HI
Ho-Chunk, Inc.Shipping and Receiving Manager
Shipping & Receiving Manager overseeing daily material handling operations at Dynamic Homes. Leading a team in ensuring efficient material flow and compliance with safety standards.
SC
Sun ChemicalMaintenance Manager
Maintenance Manager leading the maintenance department at Gallarta site. Ensuring safety and performance of production machinery while managing the maintenance team to meet objectives.
4C
4Chain ConsultingLean Manager – General Contractor (GU)
Lean Manager focusing on implementing Lean methods in construction projects and coaching teams. Leading workshops and enhancing processes sustainably within projects in a hybrid work environment.
4C
4Chain ConsultingCommercial Director – General Contractor
Kaufmännischer Leiter responsible for commercial steering and financial management of regional projects. Managing financial reports, controlling costs, and legal contract management.