EI
Euromonitor InternationalSenior Business Analyst
Senior Business Analyst driving content management and system integrations at Euromonitor. Collaborating across teams to meet stakeholder requirements and support publishing processes.
RM
Hybrid Senior Business Analyst, Process & AI Systems
Posted last month
About the role
- Analyze and Document Processes: Map current-state workflows, identify inefficiencies, and design optimized future-state processes that scale.
- Define Business Requirements: Author and maintain detailed Business Requirements Documents (BRDs) for new systems, features, and process improvements.
- Design & build intelligent workflows: Become the expert on our end-to-end customer journey, from onboarding to issue resolution, and re-design it for maximum efficiency.
- Operationalize AI Insights: Design and implement workflows that leverage our AI systems to automate decision-making, classify customer requests, and drive proactive service delivery.
- Create Standard Operating Procedures (SOPs): Write and manage a clear, comprehensive library of SOPs that ensures consistent and high-quality service delivery.
- Design System Integrations: Work with technical teams to understand API capabilities, document data flows, and define the logic for system integrations.
- Act as a key business stakeholder for product: Collaborate closely with our product and engineering teams to define requirements and translate operational needs into features for our core platform.
- System Configuration & Administration: Manage the configuration of key business applications, such as our CRM (HubSpot), to ensure they align with the defined business processes.
- Data-Driven Analysis: Use data to identify trends, support recommendations, and build business cases for new initiatives and improvements.
Requirements
- A Bachelor’s degree in Business, Information Systems, or a related field.
- 5+ years of experience as a Business Analyst, Systems Analyst, or in a similar role within a tech-driven company.
- Demonstrated experience in requirements gathering, process mapping (using BPMN or similar notations), and stakeholder management.
- A proven track record of writing clear and detailed BRDs, SOPs, and other process documentation.
- Strong experience with CRM platforms like HubSpot.
- A solid understanding of REST APIs and how systems communicate.
- A team-first mindset and a willingness to wear multiple hats in a fast-growing environment.
- Bonus points if you have:
- A Master’s degree or MBA in a related field.
- Experience with a scripting language (like Python or Google Apps Script) for light automation or data analysis.
- Experience using tools like Postman for API testing.
- Experience in a SaaS, platform, or marketplace company.
Benefits
- Stock Option Plan
- Performance bonus: up to 10% based on operational KPIs and project outcomes
- Hybrid work model with flexibility
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- Paid Time Off Benefits
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