Hybrid Senior Business Analyst, Process & AI Systems

at Ripple Property Management

• Job title: Senior Business Analyst, Process & AI Systems
• Job type: Full Time
• Experience level: Senior
• Salary: CA$120,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Python
• Location requirements: Hybrid, Calgary, Canada

About the role

• Senior Business Analyst translating complex business needs into actionable plans for PropTech company. Define systems and processes to support operational growth and efficiency.

Responsibilities

• Analyze and Document Processes: Map current-state workflows, identify inefficiencies, and design optimized future-state processes that scale.
• Define Business Requirements: Author and maintain detailed Business Requirements Documents (BRDs) for new systems, features, and process improvements.
• Design & build intelligent workflows: Become the expert on our end-to-end customer journey, from onboarding to issue resolution, and re-design it for maximum efficiency.
• Operationalize AI Insights: Design and implement workflows that leverage our AI systems to automate decision-making, classify customer requests, and drive proactive service delivery.
• Create Standard Operating Procedures (SOPs): Write and manage a clear, comprehensive library of SOPs that ensures consistent and high-quality service delivery.
• Design System Integrations: Work with technical teams to understand API capabilities, document data flows, and define the logic for system integrations.
• Act as a key business stakeholder for product: Collaborate closely with our product and engineering teams to define requirements and translate operational needs into features for our core platform.
• System Configuration & Administration: Manage the configuration of key business applications, such as our CRM (HubSpot), to ensure they align with the defined business processes.
• Data-Driven Analysis: Use data to identify trends, support recommendations, and build business cases for new initiatives and improvements.

Requirements

• A Bachelor’s degree in Business, Information Systems, or a related field.
• 5+ years of experience as a Business Analyst, Systems Analyst, or in a similar role within a tech-driven company.
• Demonstrated experience in requirements gathering, process mapping (using BPMN or similar notations), and stakeholder management.
• A proven track record of writing clear and detailed BRDs, SOPs, and other process documentation.
• Strong experience with CRM platforms like HubSpot.
• A solid understanding of REST APIs and how systems communicate.
• A team-first mindset and a willingness to wear multiple hats in a fast-growing environment.
• Bonus points if you have:
• A Master’s degree or MBA in a related field.
• Experience with a scripting language (like Python or Google Apps Script) for light automation or data analysis.
• Experience using tools like Postman for API testing.
• Experience in a SaaS, platform, or marketplace company.

Benefits

• Stock Option Plan
• Performance bonus: up to 10% based on operational KPIs and project outcomes
• Hybrid work model with flexibility
• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• Paid Time Off Benefits