Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
About the role
- Senior Business Analyst overseeing logistics performance and project management for iFood, a tech leader in Latin America. Engaging with stakeholders and utilizing data insights for efficiency improvements.
Responsibilities
- Monitor key performance indicators (KPIs)
- Provide insights to internal and external stakeholders
- Manage complex projects across multidisciplinary teams
- Analyze large volumes of data to support decision-making
- Identify new growth opportunities in logistics
- Ensure support and follow-up on partner requests
- Conduct field visits to gather insights
Requirements
- Proficiency in SQL
- Familiarity with data management and analysis tools
- Analytical skills to decompose targets into actionable plans
- Strong communication skills
- Negotiation skills
- Ability to adapt quickly to change
- Experience in dynamic and innovative environments
- Knowledge of applying AI in a business context
- Experience leading agendas with external clients
- Ability to prepare executive-level materials
Benefits
- Affirmative action position for Black professionals
- Commitment to diversity and inclusion
- Inclusive opportunities
- Contribution to representation
- Opportunity to contribute to societal change and career development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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