Graduate Business Analyst supporting global business operations at an international provider of institutional debt administration services. Responsible for delivering key initiatives by aligning people, processes, technology, and data.
About the role
- Lead Business Analyst responsible for translating business strategy into operational model and requirements at Manulife. Collaborating with stakeholders to ensure successful delivery of projects while supporting compliance and audit standards.
Responsibilities
- Translate business line strategy into coherent future-state operating model and requirements
- Partner with business leaders and technology delivery partners to deliver outcomes
- Lead discovery and requirements elicitation across various stakeholders
- Develop structured requirements inventory and facilitate prioritization decisions
- Drive convergence across stakeholders and translate business needs into actionable requirements
- Produce future-state process flows and define requirements for operational controls
- Ensure requirements meet regulatory, risk, and compliance needs; support audit-ready documentation
Requirements
- 7+ years of business analysis experience in financial services/insurance preferred
- Expertise in requirements management, traceability, and high-quality analysis artifacts
- Proven experience partnering with technology teams and vendors
- Exceptional facilitation and stakeholder management skills
- Experience in net-new builds, platform implementations, or integration-heavy programs preferred
- Familiarity with regulated environments and supporting audit documentation/change management practices preferred
- Relevant certifications (CBAP, PMI-PBA, CSM) preferred but not required
Benefits
- Health insurance
- Dental coverage
- Mental health support
- Vision insurance
- Short- and long-term disability
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans (pension/401(k) with employer matching)
- Financial education and counseling resources
- Generous paid time off (up to 11 holidays, personal days, vacation, sick time)
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