Graduate Business Analyst supporting global business operations at an international provider of institutional debt administration services. Responsible for delivering key initiatives by aligning people, processes, technology, and data.
About the role
- Incident Management Analyst supporting IT incident response and coordination for global IT services in fast-paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
Responsibilities
- Identify, log, and classify major IT incidents reported by internal teams or external users
- Coordinate response efforts by engaging appropriate technical teams and vendors to diagnose and resolve incidents, coordination calls and document actions, updates, and timelines
- Track incidents ,provide a clear and timely communication between technical teams, business stakeholders, and leadership during major incidents. Along with root cause analyses (RCAs), including performance incidents reports,
- Assist in preparing RCA reports and ensure documentation and communication are completed as required, Be a contribute to knowledge base articles.
- Support daily review meetings to discuss recent and ongoing high-priority incidents and operational work
- Follow established Major Incident and Change Management processes, policies, and tools
- Generate reports, dashboards, and performance metrics for operational and leadership reviews
- Support process adoption and assist with training or guidance related to incident management practices
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- 3–5 years of experience in IT operations, incident management, or service management
- Experience working with enterprise-level incident response or IT service management processes
- Strong analytical and problem-solving skills with attention to detail
- Excellent written and verbal communication skills
- Ability to stay organized and perform effectively under pressure while managing multiple priorities
- Familiarity with ITIL principles and service management best practices
- Experience with ITSM tools (e.g., ServiceNow or similar platforms) – an advantage
- Strong documentation and organizational skills
- Fluent in spoken and written English
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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