Senior Analyst managing operational risk compliance and controls for Mastercard's Vocalink in the UK. Collaborating with teams to ensure robust operational risk practices.
About the role
- The Service Management and Governance Analyst is primarily responsible for defining and documenting processes, rituals, and tools to monitor and improve service areas (middle office, contact center, and pending-items tower).
- Plays a key role in controlling and reporting operational pending items, interacting directly with the Middle Office and other related Manufacturing areas.
- This professional must have experience in financial operations, be able to mentor mid-level and junior analysts, and be regarded as a reference within and outside their area.
- Performs tasks with little or no supervision and is able to propose and implement improvements in their activities.
Requirements
- Requires a university degree (bachelor’s degree, teaching degree, or technologist); proven professional experience and the candidate’s combination of technical and behavioral skills will be decisive factors in our selection.
- Experience in the banking sector.
- Knowledge of data extraction and reporting tools (Looker, BigQuery, etc.).
- Knowledge of process mapping.
- Knowledge/curiosity about applications of Artificial Intelligence.
- Ability to prepare materials and executive presentations.
- Effective communication: able to communicate clearly with internal teams, clients, and other areas.
- Conflict resolution: handle conflicts constructively and fairly.
Benefits
- Health insurance;
- Dental insurance (Omint);
- Life insurance;
- Profit Sharing (PLR);
- PPR (Performance/Profit Participation Program);
- ABC with You: a program that supports employees and their families with legal, social, psychological, and financial assistance;
- Meal allowance;
- Food allowance;
- Extended parental leave: 20 days paternity and 6 months maternity;
- Childcare/Babysitter allowance;
- Annual day off;
- Home office allowance;
- Home office infrastructure support;
- TotalPass.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
RA
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