Analista SR for governance and management in a financial institution with a focus on customer centrality and operational excellence. Responsible for documenting processes and improving service areas.
Responsibilities
The Service Management and Governance Analyst is primarily responsible for defining and documenting processes, rituals, and tools to monitor and improve service areas (middle office, contact center, and pending-items tower).
Plays a key role in controlling and reporting operational pending items, interacting directly with the Middle Office and other related Manufacturing areas.
This professional must have experience in financial operations, be able to mentor mid-level and junior analysts, and be regarded as a reference within and outside their area.
Performs tasks with little or no supervision and is able to propose and implement improvements in their activities.
Requirements
Requires a university degree (bachelor’s degree, teaching degree, or technologist); proven professional experience and the candidate’s combination of technical and behavioral skills will be decisive factors in our selection.
Experience in the banking sector.
Knowledge of data extraction and reporting tools (Looker, BigQuery, etc.).
Knowledge of process mapping.
Knowledge/curiosity about applications of Artificial Intelligence.
Ability to prepare materials and executive presentations.
Effective communication: able to communicate clearly with internal teams, clients, and other areas.
Conflict resolution: handle conflicts constructively and fairly.
Benefits
Health insurance;
Dental insurance (Omint);
Life insurance;
Profit Sharing (PLR);
PPR (Performance/Profit Participation Program);
ABC with You: a program that supports employees and their families with legal, social, psychological, and financial assistance;
Meal allowance;
Food allowance;
Extended parental leave: 20 days paternity and 6 months maternity;
Childcare/Babysitter allowance;
Annual day off;
Home office allowance;
Home office infrastructure support;
TotalPass.
Job title
Senior Analyst – Service Management and Governance
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