Support and develop SAP Solution Manager and SAP Basis areas, including user authorization management, role configuration, and profile setup
Design and implement SAP security policies and conduct authorization audits
Resolve 2nd and 3rd line support tickets related to SAP Basis, authorizations, and cross-application issues
Diagnose technical problems, perform root cause analysis, and configure SAP systems to deliver effective solutions
Design and optimize SAP security roles based on business requirements
Collaborate with 1st-level support and other IT teams to ensure timely issue resolution
Build strong client relationships by addressing support topics promptly and effectively
Lead and execute minor projects and system changes tailored to specific customer needs
Maintain comprehensive documentation of support issues, solutions, and project changes
Requirements
University degree (preferably in IT, Management, or Economics)
Experience with SAP Basis and BC-SEC module, including role and authorization object configuration
Hands-on experience with SAP Solution Manager (e.g., ChaRM, monitoring, technical documentation)
Ability to design and implement SAP security policies with compliance and risk management in mind
Experience conducting security audits and recommending improvements
Familiarity with ticket management systems (e.g., ServiceNow)
Understanding of ITIL principles and managed service processes
Strong command of English (German is a plus)
Benefits
Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave
Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops and conversations with native speaker
Medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling
Possibility to create your individual benefits package ( a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase
3 paid hours for volunteering per month
Additional paid Birthday Day off
Job title
SAP Solution & Basis Specialist – Managed Services Operations
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