Hybrid SAP Solution & Basis Specialist – Managed Services Operations

Posted last week

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About the role

  • Support and develop SAP Solution Manager and SAP Basis areas, including user authorization management, role configuration, and profile setup
  • Design and implement SAP security policies and conduct authorization audits
  • Resolve 2nd and 3rd line support tickets related to SAP Basis, authorizations, and cross-application issues
  • Diagnose technical problems, perform root cause analysis, and configure SAP systems to deliver effective solutions
  • Design and optimize SAP security roles based on business requirements
  • Collaborate with 1st-level support and other IT teams to ensure timely issue resolution
  • Build strong client relationships by addressing support topics promptly and effectively
  • Lead and execute minor projects and system changes tailored to specific customer needs
  • Maintain comprehensive documentation of support issues, solutions, and project changes

Requirements

  • University degree (preferably in IT, Management, or Economics)
  • Experience with SAP Basis and BC-SEC module, including role and authorization object configuration
  • Hands-on experience with SAP Solution Manager (e.g., ChaRM, monitoring, technical documentation)
  • Ability to design and implement SAP security policies with compliance and risk management in mind
  • Experience conducting security audits and recommending improvements
  • Familiarity with ticket management systems (e.g., ServiceNow)
  • Understanding of ITIL principles and managed service processes
  • Strong command of English (German is a plus)

Benefits

  • Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave
  • Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops and conversations with native speaker
  • Medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling
  • Possibility to create your individual benefits package ( a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase
  • 3 paid hours for volunteering per month
  • Additional paid Birthday Day off

Job title

SAP Solution & Basis Specialist – Managed Services Operations

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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