About the role

  • Lodging Operations Manager overseeing day-to-day operations and guest experiences for American Alpine Club. Leading staff, managing scheduling, and ensuring facility readiness.

Responsibilities

  • Oversee day-to-day operations of the Lodging Program
  • Supervise onsite staff and manage daily operations
  • Ensure facilities are guest-ready and deliver high-quality guest experiences
  • Lead seasonal staff onboarding and supervision
  • Manage scheduling and coverage
  • Handle guest communication and service recovery
  • Execute preventive maintenance programs and report trends to the Lodging Director
  • Manage vendors, contractors, and emergency repairs
  • Provide regular operational updates and participate in program improvement projects

Requirements

  • 2+ years of demonstrated experience in management roles, preferably in a nonprofit, guest/member services, or similar organization
  • Excellent leadership, team-building, and interpersonal skills
  • Proven ability to develop and execute financial strategies, manage budgets, and meet established goals
  • Strong problem-solving skills, with the ability to analyze complex situational information and make sound recommendations
  • Exceptional written and verbal communication skills, with the ability to engage and collaborate with stakeholders at all levels
  • Preferred: basic understanding of facilities management, located near a major airport
  • Enjoy travel, ~25%

Benefits

  • employer-paid medical (with reproductive and gender-affirming care)
  • HSA
  • dental
  • vision
  • life
  • AD&D insurance
  • short- and long-term disability insurance
  • wellness program
  • matching 401k retirement plan
  • flexible work scheduling
  • pro deals
  • generous paid time off
  • bonding leave

Job title

Lodging Operations Manager

Job type

Experience level

JuniorMid level

Salary

$60,500 - $70,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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