Salesforce Technical Lead overseeing project technical aspects in Melbourne, Victoria with managerial responsibilities.
About the role
- Salesforce Developer designing and maintaining customized Salesforce solutions across Service Cloud and Marketing Cloud. Working with NinjaTrader's Revenue Operations team to enhance customer service and marketing.
Responsibilities
- Develop and maintain Apex classes, triggers, and Lightning Web Components (LWCs) to enhance and extend core functionality in Salesforce Service Cloud
- Build scalable, maintainable flows and automation to support case routing, escalation, service-level agreements (SLAs), Omni-Channel setup, and Knowledge management
- Design and implement robust integrations between Salesforce and Marketing Cloud using Marketing Cloud Connect, REST APIs, and custom solutions for cross-cloud data sync
- Create and optimize automated journeys, triggers, and data extensions in Marketing Cloud via AMPscript, SSJS (Server-Side JavaScript), and REST/SOAP API calls
- Collaborate with Product Managers and Salesforce Admins to understand customer service and marketing needs, and translate them into secure, performant solutions
- Contribute to technical design sessions and lead development for solutions involving customer case management, email automation, campaign tracking, and personalized engagement
- Participate in code reviews, implement unit tests, and follow modern DevOps best practices (SFDX, Git, CI/CD) to support high-quality deployments
- Ensure compliance with Salesforce security models, proper access control, and data visibility across both Service and Marketing Cloud implementations
- Produce clear, maintainable documentation to support knowledge transfer and onboarding
Requirements
- 1–3 years of hands-on experience developing on the Salesforce platform, with strong proficiency in Apex, SOQL, LWC, and platform customization
- Experience building and deploying solutions within Salesforce Service Cloud, including Case Management, Omni-Channel, Email-to-Case, Knowledge, and Entitlement Management
- Proficiency with Salesforce Marketing Cloud development, including:
- • Building and maintaining Email Studio campaigns
- • Writing AMPscript and Server-Side JavaScript
- • Using Marketing Cloud REST/SOAP APIs for custom data management
- • Implementing triggered sends and automated journeys via Journey Builder
- Solid understanding of Salesforce declarative tools (Flows, Validation Rules, Custom Metadata)
- Experience integrating Salesforce with external systems and data sources using REST APIs, Platform Events, or middleware tools
- Familiarity with Marketing Cloud Connect and its data synchronization patterns between Sales/Service and Marketing Cloud
- Strong debugging and troubleshooting skills, with a proactive approach to identifying and resolving issues
- Comfortable working with source control and deployment tools such as SFDX CLI, Git, Gearset, or similar
- Excellent communication and collaboration skills, with a desire to continually grow your Salesforce knowledge and technical capabilities.
Benefits
- Generous PTO
- 7 Paid Holidays Annually + 5 Conditional Holidays Annually
- 1 Service Day Annually
- 401k with 3.5% Company Match
- Paid Parental Bonding Leave
- Health, Vision, Dental Coverage
- Life and Disability Insurance Covered 100% by NinjaTrader
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