Route Sales Trainee preparing for a Route Sales Representative role. Involved in sorting, inventorying, and delivering bakery products for Flowers Foods.
About the role
- Salesforce Data Cloud Implementation Lead designing and optimizing solutions for On Location. Collaborating with teams to enhance data strategies and implement AI capabilities.
Responsibilities
- Lead full lifecycle Salesforce Data Cloud designs, implementations and enhancements, ensuring alignment of technical solutions with business needs.
- Architect and deliver advanced automated solutions leveraging Salesforce Flows, Approval Processes, and Einstein Automate to simplify workflows, streamline processes, and boost productivity.
- Provide leadership on AI capabilities within the Salesforce ecosystem, including Einstein, Agentforce, and third-party tools.
- Own and manage the identity resolution process and customer Golden Record within the Data Cloud environment, while working closely with Data Science and Engineering teams to maintain warehouse-native identity and customer data enrichment.
- Collaborate closely with sales, marketing, service, IT and senior stakeholders to identify and address pain points and challenges and develop scalable Data Cloud solutions.
- Lead a team of Data Cloud specialists, provide guidance and mentorship, fostering a culture of continuous improvement and proactive problem solving.
- Manage project timelines, backlog, team resources, and governance ensuring compliance with security and data privacy policies.
- Architect and deliver automated and AI-powered autonomous workflows that interact seamlessly with CRM data and business processes.
- Manage appropriate activation capabilities both within the Salesforce ecosystem and externally to third-party tools where required.
- Configure and customize Salesforce Data Cloud features, including automations, workflows, and integrations.
- Drive adoption through training and change management. Oversee project planning, risk mitigation, and communication.
- Stay well-informed about Salesforce platform releases and proactively recommend enhancements, improvements, and automations that deliver business value.
- Collaborate with business stakeholders and Salesforce team members to identify automation opportunities and translate them into intelligent (and ideally AI-based) solutions.
Requirements
- Minimum 6 years Salesforce experience with 2+ years in a leadership role focused on Data Cloud.
- Deep expertise and proficiency with the Data Cloud platform.
- Best-practice and ingenuity in the implementation and governance of Data Model Objects, identity resolution rules, calculated insights, and harmonized data modeling.
- Expertise with Salesforce configuration, automation (flows, workflows), reports, dashboards, and omni-channel features and integrating Salesforce with external systems via APIs.
- Experience orchestrating ETL/ELT tooling and event streaming from external sources into the Salesforce ecosystem.
- Ability to build actionable reports and dashboards that track agent performance, case resolution metrics, and service KPIs.
- Ability to establish, enforce, and audit cloud security policies that cover standards for data classification, access control, and incident response.
- Security and compliance awareness, understanding of permission sets, role hierarchies, and data governance practices to ensure secure and compliant operations.
- Salesforce Certifications: Data Cloud Consultant, Platform Administrator I/II, Data Architect.
- Understanding of autonomous AI agents capable of reasoning, decision-making, and executing workflows within Salesforce.
- Proficiency with Agile delivery, best practices, ceremonies, and ways of working.
- Experience with Salesforce DevOps Center.
- Experience with Salesforce Event Monitoring.
- Knowledge of Salesforce Sales Cloud, Marketing Cloud, Service Cloud.
- Experience with Agentforce or similar agentic AI technologies.
Benefits
- Health care
- Retirement plans
- Vacation and other paid time off
- Growth and developmental opportunities
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