Customer Services Representative handling customer inquiries related to unsecured lending at Hastings Direct. Responsible for providing support and managing queries through different communication channels.
About the role
- Sales Support Representative in US handling customer service, billing, and sales document preparation. Assisting the sales team while managing customer files and data for sales support role.
Responsibilities
- providing customer service, billing/pricing/collections resolution, contract administration and service issues resolution
- information management and customer file maintenance
- lead routing and record generation while possibly growing new and secured business
- assisting the sales team with preparation of sales documents and data entry
- proactively conducts outbound phone and email campaigns to customers
- provides regular and ad-hoc reporting and assistance to various Sales teams
- acts and communicates as a subject matter expert, trainer, and coach
Requirements
- Associate Degree or equivalent education or specific related work experience
- 2+ years of related work experience in a sales support capacity
- sound knowledge of Salesforce administration
- strong time management skills
- proficiency in Excel reporting, pivot tables, and data analysis
- elevated level of knowledge of Microsoft Office (Excel, Word, Salesforce, PowerPoint)
- excellent customer service skills
Benefits
- health care program that includes medical, dental, vision, and prescription coverage
- healthcare and dependent care flexible spending accounts
- life and accidental death and dismemberment insurance
- employee assistance program
- tuition reimbursement
- paid vacation and sick time
- 401(k) plan
- employee stock purchase plan
Job title
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Experience level
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Degree requirement
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