Sales Support Associate at Franklin Templeton promoting digital asset products and enhancing client engagement through support and coordination. Working within the Innovation Research team for client initiatives.
Responsibilities
Support sales goals by promoting digital asset products
Respond to client queries and coordinate with the Salesperson
Increase client engagement and adoption of offerings
Greet customers in person & virtually in a friendly manner
Provide pre & post meeting/event support including setup, coordination, and follow-up
Oversee onboarding and servicing workflows
Streamline processes and support client back offices
Resolve service-related queries efficiently
Collaborate across teams to close issues
Analyze service trends and propose improvements
Lead small sales-related projects
Document client queries and build reference materials
Log client interactions in the CRM system
Requirements
2+ years in a related industry or specialization
Bachelor’s degree or higher
Familiarity with derivatives
Proficiency in Microsoft tools and sales enablement platforms
Knowledge of digital asset trends and players
Strong verbal and written communication in English and Mandarin
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