Senior Sales Analyst driving optimized reporting solutions for Food Sales Planning team at Clorox. Responsible for data - driven insights and support to enhance sales processes and customer needs.
About the role
- Sales Support Associate managing customer calls and emails for a SaaS email marketing client. Responsible for directing inquiries and providing excellent customer service.
Responsibilities
- Inbound Calls/Emails: Manage incoming calls and emails from existing or new customers. Gather necessary information while determining the nature of their requirement. Resolve queries through necessary content or redirect inbound requests to the necessary team.
- Routing: Effectively route leads or calls to the appropriate department or team based on the nature of the inquiry or request. Ability to identify potential sales opportunities and route to the sales team.
- Customer Service: Provide excellent customer service by addressing customer inquiries and concerns with courtesy, patience, and a customer-centric approach. Provide follow-up if needed to ensure a positive customer experience.
- Data Entry: Perform data entry and administration duties when required.
- Collaboration: Collaborate with other team members and departments to ensure smooth transitions and follow-up.
Requirements
- Motivated, positive professional keen to make an impact in a scaling business.
- Strong communication skills, both verbal and written.
- Excellent interpersonal skills and a customer-centric mindset.
- Ability to work in a fast-paced environment while handling multiple tasks simultaneously.
- Experience working in a sales environment is a bonus.
- Willingness to learn and adapt to new processes and procedures.
Benefits
- Structured learning and career development programs
- Mental health program
- Generous Paid Time Off policy
- Paid medical leave
- Child/Dependent care reimbursement
- Education reimbursement
- 401k match, hardship loan program, access to financial wellness advisor
- Comprehensive healthcare coverage including medical, dental, and vision
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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