AB
Alexander BürkleAfter Sales Service Associate – Part-time
Mitarbeiter* (m/w/d) After Sales Service in Teilzeit zur Verstärkung des Logistikteams in Freiburg. Bearbeitung und Prüfung von Reklamationen, Monitoring der Logistikprozesse.
About the role
- Support the development, leadership and execution of the sales strategic plan
- Leverage sales techniques, technologies and solutions that will advance the organization and keep the sales team performing at the highest level
- Establish the sales coverage model and territory design; ensures appropriate resources are in place to successfully lead, develop and execute on revenue strategies and targets (presents and aligns model within Ricoh sales organization).
- Support the sales team through the act of selling, presence in market and by establishing senior level relationships that support the development and implementation of successful, proven, repeatable sales models and processes.
- Lead team members in the fulfillment of successful account development strategies, that take in account the need to establish “trusted advisor” relationships with individuals at multiple levels within the client organization (target 3-5 contacts per organization); networking and negotiating at senior levels
- Develop value based selling skills that include in-depth needs analysis of needs and business drivers; work collaboratively with professional services to recommend the most appropriate solution to meet client expectations.
- Prepare and enable sales team to create professional, well-articulated sales proposals and price estimates for clients; maximizing competitive advantage.
- Demonstrate and empower sales team to determine, communicate and negotiate client contracts and engagements while maintaining pricing integrity and minimized discounts; work with vendors, distributors and legal counsel as required.
- Support sales with solution training. Solution fit and design.
- Work to develop pre-sales support for MS.
- Support operations for existing MS base and work closely with operations to manage client expectations and resolve escalated issues.
- Support operations with increasing and maintaining GP levels within current sites.
- Maintain and expand senior level relationships within existing RMS accounts.
- Attend QTR and Annual reviews with RMS sites (75+ sites)
Requirements
- University or College education and 8+ years’ work experience and proven success in the Process Automation or software industry
- Excellent visual, verbal and written communication skills
- A team player who thrives in a fast paced environment
- Self-starter who generates enthusiasm
- A creative problem solver who comes to work with a positive attitude
- Able to work effectively under short deadlines and in high-pressure situations
- Conflict management skills
- Ability to achieve results despite barriers and challenges
- Strong understanding of Automation tools, AI tools, Advanced Capture, Business Process Outsourcing
Benefits
- Select the medical, dental, life, and disability insurance coverage that fits your needs.
- Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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