Hybrid Sales Agent III – E-commerce, Apparel

at XOSI HomeAgent

• Job title: Sales Agent III – E-commerce, Apparel
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Atendente Multiskill no e-commerce, lidando com trocas, devoluções, e reclamações. Trabalho remoto e presencial em São Paulo com foco em atendimento multicanal.

Responsibilities

• Multiskill customer service agent handling up to 5 screens simultaneously via voice, email, chat and social media for the e-commerce of a designer clothing brand;
• You will handle exchanges and returns, chargebacks and refunds;
• Forward complaints and compliments received to the responsible departments;
• On all communication channels you must listen carefully to customers, engage them, handle contacts efficiently, show empathy and understand the customer’s needs;
• On social media you will be responsible for responding to customer complaints and compliments on our ads.

Requirements

• High school diploma;
• Experience in apparel/e-commerce sales customer service;
• Basic knowledge of the fashion industry;
• Agility, good writing skills and clear diction;
• Experience providing multichannel support – voice, chat and email;
• Ability to work in a home-office model;
• Have an appropriate workspace for home office (desk, chair and a noise-free environment);
• Reside in São Paulo / Greater São Paulo;
• Availability to work on-site at the Vila Olímpia office whenever required by the company/leadership;
• Wired internet connection with at least 10 Mbps (do not use Wi-Fi);
• Ability to work with multiple platforms (Zendesk, WhatsApp, phone, chat and Microsoft Office).

Benefits

• Meal allowance;
• Dental insurance;
• Childcare assistance (children up to 24 months);
• Transportation voucher;
• Life insurance;
• TotalPass;
• Bonuses;
• Discounts on courses, university tuition and amusement parks.