Safety Training Specialist ensuring OSHA compliance and onboarding for Mullins Mechanical projects. Responsible for coordinating safety training and maintaining detailed records.
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Hybrid SaaS Training Specialist
Posted 3 months ago
About the role
- SaaS Training Specialist designing and delivering training programs for clients and internal teams on software solutions. Engaging with stakeholders to ensure effective knowledge transfer and software adoption.
Responsibilities
- Develop and deliver training programs for clients and internal employees focused on software configuration, administration, and end-user functionality.
- Conduct “train-the-trainer” sessions to equip client teams with the skills to train their own users effectively.
- Create and maintain training materials, including user guides, configuration workbooks, videos, e-learning modules, and hands-on exercises.
- Collaborate with Professional Services, Product, and Support teams to ensure training content is aligned with implementation processes and product updates.
- Facilitate live (virtual and in-person) training sessions for small and large audiences, ensuring high engagement and comprehension.
- Assess training effectiveness through participant feedback, assessments, and performance metrics; identify opportunities for improvement.
- Assist in onboarding new employees within Professional Services or Customer Success teams by delivering internal product and process training.
- Stay current with product enhancements and continuously update training materials and methods to reflect system and process changes.
Requirements
- Bachelor’s degree or equivalent experience required.
- 3+ years of experience in software training, preferably for a SaaS or configurable enterprise platform (e.g., CRM, ERP, GRC, or similar).
- Proven experience designing and delivering both technical and non-technical training.
- Strong understanding of adult learning principles and instructional design best practices.
- Excellent communication, presentation, and facilitation skills.
- Ability to tailor training to different audiences (technical administrators, business users, executives).
- Experience with LMS tools, e-learning authoring tools (WorkRamp, Articulate, Camtasia, etc.), and virtual classroom platforms (Zoom, Teams, etc.).
- Ability to travel occasionally for client or internal training engagements.
- Preferred Qualifications:
- Experience in train-the-trainer program development.
- Familiarity with Professional Services and client implementation lifecycles.
- Knowledge of SaaS configuration concepts and customer onboarding processes.
- Certification in Instructional Design, Training, or Adult Learning (e.g., CPLP, ATD) is a plus.
Benefits
- 100% Employer Paid Medical Insurance options for the Employee and Family
- Paid Maternity and Paternity Leave
- Life and AD&D Insurance
- Long-Term Disability Insurance
- 401K with Company Matching
- Equity Participation
- 4 Weeks of Vacation
- Fully Stocked Kitchens
- Company-Sponsored Charitable Day of Giving Events
- ......and many more!
- Aravo Solutions Inc. is registered as an employer in many, but not all, states. If an applicant is not in or able to work from a state where Aravo Solutions Inc. is registered, they may not be eligible for employment. The eligible states include: FL, GA, MA, MO, NC, NH, NV, OR, PA, SC, TN, and TX.
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