Manage Wati's Revenue Technology stack and automations to enhance go-to-market efforts. Drive efficiency and collaboration across revenue teams through technology integration and leadership.
Responsibilities
Own and evolve the GTM & Revenue tech ecosystem including **HubSpot, Chargebee, Vitally, GA4, and related tools**.
Ensure seamless integrations and data flow across systems supporting the entire customer lifecycle.
Establish and maintain high data quality standards and documentation for all platforms.
You’ll bring AI into the heart of GTM execution — leveraging LLMs, intelligent agents, and prompt-based automations to augment reps, accelerate workflows, and reduce repetitive tasks.
Identify and implement automation opportunities to reduce manual tasks across GTM processes.
Partner with cross-functional teams to streamline lead routing, usage tracking, invoicing, and renewals.
Lead end-to-end optimization of workflows that improve productivity and enable revenue scale.
Define the long-term technology roadmap for GTM systems in alignment with company strategy.
Evaluate new tools and vendors for fit, scalability, and ROI.
Drive adoption of emerging technologies, especially **Generative and Agentic AI**, across GTM workflows.
Collaborate closely with the Revenue Strategy & Planning, Business Insights, and Strategic Initiatives verticals to ensure tech and data alignment.
Partner with Finance, Product, and Engineering teams to deliver integrated and compliant solutions.
Serve as the primary advisor to GTM leaders on technology-driven performance improvement.
Design and enforce strong governance around system access, data standards, and configuration management.
Establish monitoring and alert systems to detect and resolve data or integration issues proactively.
Enable revenue and leadership teams to make informed decisions through trustworthy data.
Lead and mentor a **global team of 3–5 system specialists and GTM engineers**.
Build a culture of operational excellence, innovation, and accountability.
Manage team priorities, ensure delivery on SLAs, and invest in ongoing technical upskilling.
Requirements
6–8 years of experience in **Revenue Operations Technology, CRM Administration, or Systems Architecture**.
Deep expertise with GTM platforms (HubSpot, Chargebee, Vitally, GA4) and their integrations.
Proven success implementing automation, workflow design, or AI-driven efficiency programs.
Strong understanding of SaaS GTM motions and customer lifecycle systems.
Experience managing cross-functional projects and technology roadmaps.
Excellent collaboration and communication skills to partner with business and engineering stakeholders.
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