SMB Customer Success Manager managing relationships for a high - volume customer portfolio at AutogenAI. Guiding customers through onboarding, adoption, retention, and growth with AI technology.
About the role
- Revenue & CRM Operations Manager improving operational efficiency across Sales, Marketing, and Customer Success for global app growth company AVOW headquartered in Berlin, Germany.
Responsibilities
- Drive process alignment across Sales, Marketing, and Customer Success — ensuring clear workflows, ownership, and visibility
- Own HubSpot CRM and its connected ecosystem, managing automation, data accuracy, integrations, and user adoption
- Manage Asana as our central project management platform — optimizing its use, connecting it with other systems, and supporting efficient cross-team collaboration
- Bridge Product and Revenue teams — translating business needs into structured workflows and helping operationalize new tools, analytics, and data visibility
- Foster knowledge sharing and enablement by creating internal documentation, dashboards, and onboarding materials that make processes transparent and scalable
Requirements
- 3–5 years of experience in Revenue Operations, Sales Operations, Marketing Operations, or CRM Management (ideally in AdTech, SaaS, or B2B tech)
- Strong, hands-on experience with HubSpot CRM — including automation, workflows, reporting, and integrations
- Experience collaborating with Product teams to bridge technical and commercial processes
- Analytical mindset; confident working with Excel, data visualization, and BI tools
- Comfortable managing multiple systems (e.g., HubSpot, Asana, AppMagic, LinkedIn Sales Navigator)
- Proactive, autonomous, and comfortable managing both big-picture initiatives and detailed execution
- Excellent communication skills in English.
Benefits
- Learning & Development opportunities
- Sabbatical policy
- Subsidized membership plans for public transportation and sports
- German Course subsidy
- Bike leasing program
- Healthy (also not so healthy) snacks in the office every day
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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