Hybrid Retail Manager

at Charlotte Tilbury Beauty

• Job title: Retail Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Seoul, South Korea

About the role

• Retail Manager responsible for brand experience and operational excellence across retail touchpoints in South Korea. Leading execution and maintaining relationships with frontline teams and store management.

Responsibilities

• About the role
• We’re looking for a superstar to join our Korea Dream Team as Retail Manager.
• The successful candidate will be responsible for ensuring consistent brand experience, service quality, and operational excellence across all retail touchpoints in South Korea This role drives in-store execution, retail KPIs, and service standards, while maintaining strong relationships with frontline teams and store management.
• As a Retail Manager you will be responsible for：
• In-Store Execution & Brand Experience
• Ensure brand experience, service quality, and retail excellence are consistently delivered across all stores.
• Conduct regular store visits to monitor visual merchandising compliance, tester hygiene, and address stock-out issues.
• Drive the in-store execution of campaigns, events, and animations to achieve sales targets and brand visibility.
• Act as the primary in-store liaison with counter managers, providing feedback and actionable insights to HQ.
• Retail Team Management
• Lead and manage frontline retail teams to deliver service excellence and commercial results.
• Oversee recruitment and hiring of full-time and part-time retail staff across South Korea.
• Develop and implement incentive programs to drive performance.
• Plan, manage, and optimise roster scheduling to meet operational and sales requirements.
• Operational Excellence
• Manage distribution of samples and TOAs (Testers on Account) to stores in a timely and efficient manner.
• Ensure operational processes are aligned across all markets for consistency and efficiency.
• INTERNAL USE
• Partner with cross-functional teams (Marketing, VM, Education, Supply Chain) to ensure seamless execution
• Retail Eventing
• Lead over the counter retail events like masterclass and makeovers
• Support on offsite trade events like pop ups
• KPIs & Performance
• Monitor retail KPIs including sales, conversion rates, and customer service scores.
• Identify gaps and implement action plans to improve retail performance.
• Track execution quality and ensure compliance with brand standards.

Requirements

• Must be able to travel within region and to Magic Office regularly. Roughly a 50/50 split
• Minimum five years’ experience in Retail Sales Management
• Strong people focus, team spirited and passionate about developing teams
• Proven track record of successful negotiations & ability to influence others
• Target-focused and results-driven
• Excellent numerical and analytical skills
• Effective communicator, both written and verbal with a structured and organised approach
• Personable and approachable; able to build rapport quickly & effectively
• Self-starter; able to motivate oneself and others
• Comfortable working in ambiguity, fast pace & high growth. Ability to manage multiple priorities and adapt to changing priorities. Agility is key!
• Solution-oriented with ability to problem solve in a timely manner

Benefits

• Competitive Compensation: We offer competitive compensation packages in the industry, including a base salary, performance-based bonuses.
• Exclusive Benefits: Enjoy generous staff discounts, regular Charlotte Tilbury gifts, and additional perks such as a birthday day-off and 15 days of annual leave plus public holidays.
• Flexibility & Inclusivity: Benefit from flexible working hours and thrive in a diverse, inclusive culture that values different backgrounds, voices, beliefs, and perspectives.
• Career Growth: We are committed to the professional growth of our employees, offering ongoing training, career development programs, and opportunities for advancement.