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About the role
- About the role
- We’re looking for a superstar to join our Korea Dream Team as Retail Manager.
- The successful candidate will be responsible for ensuring consistent brand experience, service quality, and operational excellence across all retail touchpoints in South Korea This role drives in-store execution, retail KPIs, and service standards, while maintaining strong relationships with frontline teams and store management.
- As a Retail Manager you will be responsible for：
- In-Store Execution & Brand Experience
- Ensure brand experience, service quality, and retail excellence are consistently delivered across all stores.
- Conduct regular store visits to monitor visual merchandising compliance, tester hygiene, and address stock-out issues.
- Drive the in-store execution of campaigns, events, and animations to achieve sales targets and brand visibility.
- Act as the primary in-store liaison with counter managers, providing feedback and actionable insights to HQ.
- Retail Team Management
- Lead and manage frontline retail teams to deliver service excellence and commercial results.
- Oversee recruitment and hiring of full-time and part-time retail staff across South Korea.
- Develop and implement incentive programs to drive performance.
- Plan, manage, and optimise roster scheduling to meet operational and sales requirements.
- Operational Excellence
- Manage distribution of samples and TOAs (Testers on Account) to stores in a timely and efficient manner.
- Ensure operational processes are aligned across all markets for consistency and efficiency.
- INTERNAL USE
- Partner with cross-functional teams (Marketing, VM, Education, Supply Chain) to ensure seamless execution
- Retail Eventing
- Lead over the counter retail events like masterclass and makeovers
- Support on offsite trade events like pop ups
- KPIs & Performance
- Monitor retail KPIs including sales, conversion rates, and customer service scores.
- Identify gaps and implement action plans to improve retail performance.
- Track execution quality and ensure compliance with brand standards.
Requirements
- Must be able to travel within region and to Magic Office regularly. Roughly a 50/50 split
- Minimum five years’ experience in Retail Sales Management
- Strong people focus, team spirited and passionate about developing teams
- Proven track record of successful negotiations & ability to influence others
- Target-focused and results-driven
- Excellent numerical and analytical skills
- Effective communicator, both written and verbal with a structured and organised approach
- Personable and approachable; able to build rapport quickly & effectively
- Self-starter; able to motivate oneself and others
- Comfortable working in ambiguity, fast pace & high growth. Ability to manage multiple priorities and adapt to changing priorities. Agility is key!
- Solution-oriented with ability to problem solve in a timely manner
Benefits
- Competitive Compensation: We offer competitive compensation packages in the industry, including a base salary, performance-based bonuses.
- Exclusive Benefits: Enjoy generous staff discounts, regular Charlotte Tilbury gifts, and additional perks such as a birthday day-off and 15 days of annual leave plus public holidays.
- Flexibility & Inclusivity: Benefit from flexible working hours and thrive in a diverse, inclusive culture that values different backgrounds, voices, beliefs, and perspectives.
- Career Growth: We are committed to the professional growth of our employees, offering ongoing training, career development programs, and opportunities for advancement.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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